[Resolved]  Toshiba — Faulty TV No replacement

Address:

Karnataka

I had purchased Toshiba LED TV (Regza 24PS1E), on 14th June 2011 from HyperCity, Royal Meenakshi Mall (Register No. 19, Cash Memo: 6011). The TV worked fine for few months but stopped
working on around 20th December 2011. This is when the first complaint was made. Complaint NO.[protected]. The technician visited my house from Jeeves Consumer Service Pvt Ltd.(Bannerghata
Road) and suggested a part replacement. It took them 18 days to find the replacement and fix my TV i.e. on 13th January, 2012. The TV stopped working again the very next day and I called them
back. But they asked me to open a new case with Toshiba Service Center which I did (Complaint NO.[protected]. The same technician visited my place and suggested another part replacement
which was completely unacceptable since the last part took almost 20 days. He discussed the matter with his manager and they agreed to replace the TV with a new one. Its 28th Feb 2012 i.e. today
(time of this complaint) and I have not heard anything back from them. Every time I call them up, they mention that the request has been sent and it will take more time. I have already contacted Toshiba
Customer Support numerous times including their Outsourced Repair Center Toshiba Jeeves but none of this has helped. Most of the times, they are redirecting my complaints onto different people.
Finally, a Mobile No. was given for Mr. Rakesh who is supposed to be the direct person in Toshiba. I never hear anything from either of these people unless I call them multiple times in a day. No reply
to any SMSes. I do not have any email address otherwise I could have written them emails too. I want them to replace my television with a new one.