A defective new laptop
Dr. Hemant Kumar
M.Phil, Ph.D. BOYSCAST (U.K.) R.A. (ICTP, Italy)
Professor of Physics, University of Delhi, South Campus
South Campus, B.J. Road
New Delhi-110021, Ph: 011 24112604
Any higher authority of TOSHIBA, except the officials named below
I have sent seven mails (to Mr. Shiva Kumar, Mr. Gaurav Dhawan and Mr. Pramesh Bhatia in addition to the company mail id) and innumerable number of calls in respect of a new defective laptop, but these shallow officers have not exhibited any courtesy to acknowledge the same or direct their subalterns to initiate some action.
The complaint number 032212-197 registered by me on 21/03/2012 was rejected by the service department owing to the reasons best known to the unprofessional, unethical, arrogant,boorish and abject department. Prior to that Mr. Anshu from InTarvo Toshiba had checked the laptop and declared defects in the same. I fail to understand why the engineer verbally accepted the major faults in the laptop but did not write the same on the service report.
I am unable to use the machine because of the incompetent and boorish service department of Toshiba. The way the customer care representative humiliated me on 21/03/2012 reflects the above mentioned attitudes of Toshiba India. The higher officials (Mr. Pramesh Bhatia) did not even care to check the recorded conversation to authenticate my version, which shows the ill intentions of the company.
I request any higher authority of TOSHIBA (if it exists), to ponder analytically "why should I have relations with such a cruel and tyrant company, who not only humiliates a grieving customer with alacrity but throws him/her into oblivion".
Dr. Hemant Kumar
Laptop Serial No. 8B046977Q