[Resolved]  Toshiba India — Faulty Toshiba LCD

Address:

East Delhi, Delhi

Sir,
This letter is intended to bring to your notice the problem I am facing and have faced in the previous year with your sub-standard product. I am bringing this situation to your notice in anticipation of a solution from your side, or else I will forcefully have to approach consumer court for proper remedy.
BRIEF FACTS
1. I purchased a Toshiba LCD model 40 AV 700 E on 23.10.2010 through M/s VIJAY Sales vide Chasis no. 94105316. The product was warranted for one year.
2. This LCD developed major faults thrice in the first year itself, the particulars of which is given below for reference -
• Complaint no. 1203L0003 dated. 03.12.2010 - Remote control was replaced.
• Complaint no. 517L0049 dated 17.05.2011 - Complete front panel was replaced.
• Complaint no.[protected] dated 19.08.2011 &[protected] dated 16.09.2011) - Main tuner card was replaced.
3. Now again the LCD has become defective and I am told by the personnel from your company who came to inspect the LCD that Main tuner card, which was replaced in Sept 2011, has gone defective. The replacement cost as told by him is Rs.11044 and Rs. 1350 respectively for the card and for service charges as the product is out of warranty. Further I am told that the warranty of the replaced card, which will be a brand new card, will be only for one month.

After experiencing 4 major faults in this LCD, I can say that a faulty product was sold to me or the quality of the product was sub-standard. It is pertinent to note that in any television set there are two major parts, which are 1) main tuner card, and 2) the panel. In our case, both these parts experienced problems in the very first year. Further, the card which was replaced just recently has again become non functional and therefore the LCD is not working. Now as mentioned already, the solution that your personnel gave is to replace it and the same will cost us around Rs 12000/-. But there is no guarantee that the card will not face similar problem again in near future and if in case the new card also faces problem, we will again have to spend another Rs 12000 or more.
It is important to note here that what a prudent man would do in this situation is not to invest more in this LCD and buy another brand new LCD, which in the present market scenario, will cost more than Rs 50 or 60 thousand. This is a loss that I have to face because of your sub-standard product sold to me in the pretext of the brand image that your company has created, which promises high quality products. Usually any television set which is of good quality works properly with or without small repairs for around 7-8 years. I would not have to invest another Rs 50000/- if this LCD was of good quality that your brand promises.
In this reference I want to ask M/s Toshiba India ltd -
1. To check why the product is going defective so frequently? What is the Quality control check?
2. It is understood that now M/s Toshiba is giving warranty of three years on LCDs then why the products, which are less than three years of age, are not covered under warranty. If it is pricing issue considering one year warranty, then buyer should be given option of extended warranty against payment.
Further I want to ask you for a solution to this present problem. I wish to ask for the money value of this faulty LCD, i.e. the price that we paid less the value of the card that is not working, which comes out to be around Rs[protected] – 11000). Or, the warranty should be extended free of cost. Or, this LCD should be replaced by a new LCD of good quality.
I request Toshiba India management to look into this problem and resolve my issues.
I expect quick action and also a reply.
Thanks

Dt, 21.06.2012
(Surendra Pal)
Contact no. [protected]