Prolonged response time
I have purchased toshiba laptop (sr no - 9b086603q) 8 months ago (17-dec-2011) from eurotech communications, nehru place, new delhi. Key board of my laptop stopped working on 8th august 2012. I called up service center to register the service request but they denied to register the request and said that they don't have any record of my laptop. Next day morning (9th aug 2012) I called up the toshiba service center (no 18002008674) again and this time they registered my complaint(complaint no 080912-5). In the call I mentioned that I see the problem with the keyboard. An engineer mr balwant singh visited my place on 10th aug 2012 and put the remark as "service is pending and key board dimanded". Engineer said it may take maximum up to 5 days to resolve your laptop problem. I made several calls to customer care and have written emails to "laptopcare@toshiba-india.Com" after 15th aug 2012 but the responses I got from call centers are "sir, another we need 1-2 days as the part is coming from chennai" and I have got no reply to email. In my today's call(19th aug 2012) I have been told that the parts will be reached by end of august.
I request you to look in to the matter. Also please provide me the exact date by when thiss will be resolved?