[Resolved]  Toshiba Laptop — After Sales & Laptop Extended Warranty

Address:Mumbai Suburban, Maharashtra

This is to notify you all to beware before purchasing Toshiba Laptop.
I’ve purchased Toshiba satellite laptop from Flipkart.com. All though the product is good but after sales service is pathetic.

I’ve purchased the Laptop extend warranty, which needs an online registration. The online registration failed as there are various flaws in the online process

1) You can not process your extended warranty if your original warranty is not registered on the website (Toshiba India)
2) They will ask you to send the SCAN copy of your invoice and once you send they will keep you wait for long time(in my case almost 1.5 months)
3) If you ask them for updated on call centre (toll free number) they will return with the common answer (Sorry Sir our system is not working)

Such a pathetic service. Don’t try to save 3-4 thousands.. Instead buy Dell / HP machines.
Toshiba is pathetic.

I am chasing the on call support from past 1.5 months and there is answer from Toshiba support (Its in process) WTF I already paid for extended warranty almost 4.5k for 2 years and my original warranty is now expired. This crap brand is harassing me and just earning money through extend warranty.

Keep yourself away from this brand ….
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Toshiba Satellite — Laptop warranty

LAPTOP KEY BOARD MANUFACTURING DEFECT NOT COVERED BY THE WARRANTY AND NOT AT ALL REPLACED. POOREST FORM OF CUSTOMER CARE FROM HCL TRIVANDRUM AND KOCHI UNITS. GOING FOR CONSUMER COURT TO GET LEGAL ASSISTANCE.
Hard to have good customer service if the product doesn't match what they sell. I bought a Satellite L305-S5955 on 7-4-09 from Best Buy with Vista. Within four months, the hard drive crashed. Replaced under warranty. Second hard drive crashed one month AFTER warranty (right on cue). That was replaced by a friend.
Make a long story short, two MORE went in the last four months. Even with an upgrade to Windows 7. Sorry, when taxes come in, I will get a imitation drive, but another computer that is NOT Toshiba. NEVER AGAIN. Even if they GAVE ME one, I might use it for an ironing board.

Laptop Toshiba — Warranty Service

No operating system install in the Hard Disk. Attach the Ext Hard Disk than System work Properly.
Laptop Serial No-XB334263Q, Model No - PSC14G - 01800V, Date of Purchase - 06/05/2012

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Toshiba India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    653
    Pending
    0
    Resolved
    145
    Toshiba India Phone
    +91 12 4499 6600
    Toshiba India Address
    3rd Floor, Building No. 10 Tower - B, Phase - II DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Toshiba India contact information