[Resolved]  Toshiba Laptop — Service provided by HCL Pune

My Toshiba Laptop is not working for more than a month, my company has a contract with HCL for servicing of Toshiba Laptops. The service is so poor that I have been asked to wait days on end for an engineer to come fix my laptop and have been lied to by Dimple (Customer Care) and Anirudh (Technician) from the Pune branch about coming and fixing up my laptop. They have gone to the extent of telling me that the technician is there at my office and has left because I was not there even when I have been at my office the whole day. The service provided by such a big company is just unacceptable. No one answers phones and nothing is actually done to help sort out our problems. Commitments are not met at all. Promises made but are broken and commitments are very easily made and not stuck too. Very disappointed to get such service from a big world renowned brand.