[Resolved]  Toshiba — Laptop Repair within warranty

Address:

Ernakulam, Kerala

Hi,

I bought a laptop outside India and it was used by my parents to speak to us. Recently there was problem with the keyboard took it to the nearest Toshiba dealer they said the keyboard has to be replaced as there is a fault with the keyboard and it is covered under the international warranty, the estimated time to get it fixed was 4 weeks as they had to wait till they receive a new keyboard from the European warehouse.
It’s been two months now i still have not heard anything from Toshiba. Is there any chance you can help me on this. Please find the call reference number given by Toshiba India.

TIPL OL[protected].

The Toshiba officials have not responded yet or have done anything to resolve this, they have recently send an email mentioning that they expect the keyboard to arrive on 25th October, they have promised me 25th but i still don’t think they will deliver the laptop to me. Could you please suggest or help to resolve this issue.
Many thanks
Shyam