[Resolved]  Toshiba Led Tv — SERVICE NOT BEING PROVIDED IN WARRANTY FOR PAST 3 MONTHS

Address:Gautam Buddha Nagar, Uttar Pradesh

FROM PRERNA BAKSHI
PHONE [protected]
E-MAIL [protected]@yahoo.co.in

never think about THINKING LED FROM TOSHIBA


I have purchase a LED TV from Better Deals Electronics ,Toshiba Deal , GIL Mall,sector-38a, Noida on 31/03/2012.This September2012 i had logged a complaint as my remote was not working(complain no.[protected]. An executive from their service center came and check and told me that the remote was ok the problem was with a part in the TV. I request for a change as the LED is still in warranty.After that i had call the service center number of times(no.[protected]/6) but every time i was told that the part has not reach from Mumbai.I also called up the service head-Deepak ([protected]) number of times but he also had the same excuse and now he does not take my calls.If such unprofessional people are there in the service center they should close down the same.
Atlast i decided to talk to the dealer from where i brought the LED but he also sounded very unhelpful but is not taking any responsibility neither has done any thing it is more than 2 month a LED in warranty had not been attended.Seeing this poor service ,I am very disappointed and don't know what to do .Pls help.
once again i contacted the customer care there i had a talk with gayatri last week and she assured me that with in a day or so i can call and she will talk to the service center .I called after a week today on 14 nov and had a talk with anu, pradeep and saurabh and request them to make me talk to gayati but i had to hold for a long time and then all the three time i was disconnected ,she never can on the line.
how insensitive? IS IT THE JAPANESE CULTURE, I AM NOT SO SURE
PRERNA BAKSHI
PL RESPOND ON [protected]@yahoo.co.in
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Aug 13, 2020
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