Toshiba — not cooling perfectly

Address:Delhi

This is to inform you that we had purchased Toshiba ref GRM53UD sil gry on[protected] from Vijay Sales Pitampura, Delhi and our refrigerator was not cooling perfectly since an year. When we informed the latter about it they forwarded the responsibility towards the company and when the company was asked firstly, it did not respond to our calls 5 to 6 times, then a senior executive received our call and sent its worker. The worker informed us that the material inside it was in excess and we must empty it for 24 hours. As we were told, we did the same and limited the quantity for further days but the problem was not resolved. Again, our calls were ignored for many days and the same worker was sent and he informed that the refrigerator is very close to the walls from two sides and hence we must maintain some distance of it from the walls and he also charged for his suggestions every time. Again, we did the same but the problem was still not resolved.For around three months our calls were ignored and if received, then delayed. The same worker was again sent and he told us that it required gas and as per his suggestions we did the same again the very next day and our problem is not resolved yet. When we complained again then a senior executive promised us to send a senior engineer to consult the issue and a week is passed but no one has arrived. Since our first complain, an year has been passed but our problem has not been resolved till yet.. They are wasting our time and money as well and are not even responding to us and harassing us as even in 46 *C we had to live without even ice in our house and our refrigerator is not even working 30% of its original potential.
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