Dear Sir/Ma’am,
1. I had purchased a Toshiba Laptop on 30 September 2011 from Techmart, Janakpuri, New Delhi. The Model was Satellite L750-X5317 and serial Number is 8B036762W. Sometime in March 2012 the adapter of the Laptop stopped functioning and I lodged a complaint for the same with your helpline Number 18002008674. The Registration number given to me was 03712-139. The replacement was provided to me within 96 hours and I was a satisfied customer till the same part developed a snag again.
2. I lodged a complaint with the same helpline number on 18 April 2012 and one Mr Adil took my call and gave me the same registration number. When there was no response till 20 April I gave a call to the same helpline and the second time I was provided with a number 01130962302 of Nehru Place Delhi from where the replacement was to be provided. There was one Mr Pawan who took my call and he assured me that the replacement will be provided within 48 hours. When I tried to contact Mr Pawan on Monday the 23 April 27, 2012 the number kept ringing and nobody would take the Call. I contacted the Helpline again and this time I was informed that due to some reasons known best to your office, my claim was rejected and I was provided with a new registration number 042312-67. Till today that is the 27th of April there has been no response. When I contacted your helpline again at 0930 hours I was informed by a Lady named Reshu, who claimed that she was based at a call center at Delhi that the part was “in waiting”. When I requested that the call be transferred to some senior executive so that the level of my complaint could be escalated, the call was unceremoniously cut off. Thrice I tried the helpline and the call was taken up by the same lady and the result was the same.
3. Response from the number of Nehru place has also been equally disheartening with the standard answer being that Mr Pawan is not there and the part has not arrived. The only recourse left for me is to seek legal recourse for the services not provided to me as a consumer and the resultant mental anguish suffered by me.
With esteemed regards,
Yours Faithfully,
Col Atul Pratap Singh