[Resolved] Toshiba Satellite L640 X4310 — Hard disk crashed in 15 days of Buy

srmnitjsr

from Ahmedabad, Gujarat

Address:

Pune, Maharashtra

I bought a laptop Toshiba Satellite L640 X4310 (Serial number 6A162319W) on 25th Sep 2010. Barely after using 15 days the hard disk crashed. I logged a complaint with RT Outsourcing Services Limited, the official service center for Toshiba with complaint number[protected] on 14th Oct 2010 citing the problems. Now its been more than 2 weeks and yet they haven't delivered my laptop. Also my hard disk was containing a recovery partition of the OS(Operating system) so that the OS can be recovered at any point of time. Now that my hard disk got crashed they are stating that the new hard disk will not contain the recovery partition and I will have to arrange for the OS of my own. It was clearly mentioned that the product comes bundled with the OS and as the fault is with inferior quality of hardware being sold they should provide the recovery partition in the new hard disk as well. I would like to get my money back for this product or be compensated with original windows 64 bit OS and driver CD.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ramshid Ummer

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When iam trying to make a recovery cd its giving error.I tried twice but its showing error .Please help me

subhadeep.saha

from Lunglei, Mizoram

These computers companies are all non-sense...go & file a case in the consumer forum...I also suffered in similar manner like you last year when I purchased an HP laptop...it was showing blue screen error from the second day of purchase...the service centre experts took 1 month to detect whether it was a hardware or software issue...I put the claim for replacement of laptop or money back...they said we will fix the issue of your laptop but can't replace it...then I filed a complaint in the local district consumer forum...within 1 week of filing the complaint the company replaced my old laptop with a new one...then I withdrew the case from the forum...these companies need the iron hand of law so that they can't cheat & exploit the customers...

ritahx

Oh oh oh!if it is to do with HHD(s) then for sure i would say hard drives really makes me get so pissed off at times.They just crash any time and what really hurts is when you have crucial data on the hard drive.So when it crashes then the data is also lost.Well on the other hand i would like to say it is very important to always make regular backups and this can be online or on anyother backup device but i prefer using online backup because it is were i feel that my files are secure.Am currently using an online backup solution named Safecopy backup for all the backups i need.This has helped me from spending tons of money.