[Resolved] Toyota — Service | |||
Sir, I have given my Toyota Innova No.AP36R 3009 in Radhakrishna Automobiles Pvt., Hyderabad on 14th June 2011 for rectification of wiring, seat channels and interior cleaning. I have received my vehicle on 16th June 2011 in such a condition that all the electrical wires very visible i.e., it did not put inside the frame and zig zag status. Also it is found that there is a dent inside the door. I paid Rs.6400/- vide Inovice No.HY03A-TAX11-11850, Dt.[protected]. It is our badluck and i feel its my fate that I have taken Toyota Innova to enjoy and expected very good service from the dealers. Its all waste of money and valuble time since I stay in Warangal which is 150 kms. away from Hyderabad. Even for a minor problem, they are taking at least 2-3 days. Now, I am not satisfied with their service and I recomend the public not to choose Toyota Innova as there is no proper service. T Jayapal Reddy Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 80 6629 3001
Plot No.1, Bidadi Industrial Area, Bangalore Rural District, Ramangara, India - 562109
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I HAD BEEN GIVEN THE APPOINTMENT FOR 12 ON 25TH NOVEMBER 2011 FOR SERVICE. BUT WHEN I REACHED THERE I FOUND A LONG QUE AND THEN I HAD BEEN ASKED TO WAIT IN THAT QUE. I TOLD MY APPOINTMENT IS AT 12 BUT THEY SAY YOU HAVE TO FOLLOW THE QUE . I DO IT EVERY TIME BUT THIS TIME I SPECIFICALLY ASKED BECAUSE THE QUE WAS LONG , THAT WHEN YOU HAVE GIVEN THE APPOINTMENT THEN IT IS YOUR CONCERN HOW TO ATTEND TO ME AND NOT MAKING ME WAIT. BUT THEY SAID THIS IS THE SYSTEM AND TO BE FOLLOWED. BUT I DON'T UNDERSTAND WHY THEN THEY HAVE TO OVERBOOK THEMSELVES AND IN THE RESULT THEY DON'T VALUE CUSTOMERS TIME. EVEN AFTER GETTING INSIDE THE COMPOUND IT TAKES AROUND 30 MINUTES FOR A ENGINEER TO ATTEND. THIS IS VERY BAD AND DISGUSTING.NOT EXPECTED THIS FROM A WORLD CLASS COMPANY TO MANAGE THIS WAY. AND AS I WAS SHORT OF TIME I HAD TO COME BACK. NOW IT IS BETTER TO DO SERVICE FROM A AUTHORIZED CENTRE BUT THEN GETTING IT DONE FROM A AUTHORIZED CENTER IS ALSO TOO MUCH TIME CONSUMING.
I HOPE THE COMPANY WILL LOOK INTO THIS AND GET SOME IMPROVEMENT.
MY DETAILS :
NAME : SANTOSH SHETTY
VEHICLE : INNOVA
REG NO: MH 43X 295
SERVICE CENTER : MADHUBAN TOYOTA , L.B.S ROAD, KURLA WEST, MUMBAI.