Toyota — poor service

Address:

Chandigarh

Dear Sir

This is to bring to your knowledge the pathetic service which is being offered by Globe Toyota at Mohali.
1. My vehicle met with an accident and was given to agency on 17 Dec, 2012
2. I was committed verbally that I will be returned it on 30 Dec.
3. To my surprise, the first survey message was sent 3 days later on 20Dec at 2.23 pm. Haah...what a "QUICK" service.....
4. I assumed that my vehicle is getting repaired only till 28 Dec, when I called them ( [protected]- Body shop Manager) to check the progress myself( no one had ever called me in between...Totally non transparent approach) and I was told that the vehicle was with denting department and will be handed to Paint on 2 Jan...which means I will not get the vehicle in time as was committed to me. He said he is clueless as he was 'SURPRISED" that how 30th was committed and was supposed to call back...but till now he has not called me back to confirm the status. Meanwhile, I had conversation with customer care at [protected] thrice between 2.30 pm to 3.00 pm, but I was not given a reply. I got an UNPROFESSIONAL reply saying' you have full right to complaint, you may take the vehicle back the way you want it. No one is perfect in this world" So the Idea of "QUICK" is totally void.
5. The appointment sheet handed to me on 17th is attached herewith....you can see how "QUALIFIED" your staff is by having a look at the sheet and the way it has been filled. Then I was called back by [protected] and he refused of making any such commitment of handing away the car on 30th Dec. Then I was called by Insurance company( [protected]) to submit DDR which was not told to me initially, saying that work is being delayed because of me.

The agency is playing with their own words and I am being harassed now.
6. No one is there to call back a customer and explain what is being done to my car.
7. "QUALITY" as you guys say....is a big big issue and the same has been highlighted twice earlier. In my last work being done by the agency, ABS light was permanently ON and there was lot of noise from the car bottom. Paint which was done can be checked on curve of Right wheel and inside edge of door.
I had such a bad experience last time also when I had to wait for extra 4 days than committed time frame.

Who will bear the expenses I am paying for taxi for these extra days.

Please understand that I bought Toyota Car because its a MN brand. I have encouraged my friends and relatives to buy from you because of your commitment of so called "Q-SERVICE", which is nothing but a lie.
Such kind of pathetic service is not expected from you.

I am feeling sorry for those guys and for myself...for buying car from such a pathetic company.

car no PB 65 Q 6041
An angry client
[protected]