[Resolved]  Trackon Courier Services — Worst courier service provider

Address:

Hyderabad, Andhra Pradesh

Dear All,

My brother has sent one courier from this company on 23rd of August 2010 with AWB number[protected] from Ahmedabad. When it was not received ever after 5 days I inquired to their HO (Banjara Hills) at telephone number 44556363/64. To my surprise no one pick up this phone for 2 hour. I kept on trying then once it was answered by some Shwetha and she took details of me and told me that it will be delivered in first half on Friday (i,e, 27th August 2010). When it was not received till friday afternoon, I again called the number [protected] some Mr. Ramesh (given by HO). This is really a person I've never come across in my life. He was telling me that because courier boy is fell ill, it could not be delivered today and told me that I will get it tomorrow. Also he was behaving like he is the owner of this courier service provider company. Again on Saturday I didn't get this courier nor on Sunday. Finally I called this stupid again on Monday, he informed that there is no courier come to him for delivery. I was shocked to hear this. He gave me number of some other person to inquire with. Frankly speaking, I must have made 20+ calls to trace the courier. Again when I called on 31st to this , he first told me that there is no courier received by him under my name. When I requested him to check, he again told that courier boy is felt ill so he can't deliver it. I then took the address of his office (which is 20 km away from my home) and personally went there to collect it in person. I was surprise to see there was no company called Trackon exist there and when I inquired for this person name, one fellow pointed out one office. When I went to that office, I found its door locked. I then asked nearby cyber cafe about this , then cyber cafe owner gave me my parcel and told that Ramesh has handed over it to him. Can you imagine your parcel is given to someone else, from whom anyone could have received it and you would have been stranded without parcel. So finally I got my parcel on 31st August (after 9 days of courier dispatch day).

I can never dream that these people can harass customer to this level. I've instructed my brother strictly not to use this stupid courier company. THEY ARE THE WORST COURIER SERVICE PROVIDER ACROSS THE COUNTRY.

I would suggest better to go with Indian Post registry service rather than going with TRACKON COURIER. Please be careful while using this courier company.