[Resolved]  Trackon Couriers Pvt. Ltd. — No delivery ,PILFERAGE ITEMS and abusive behaviour

The Worst day of my life was on 15 th.of march when i couriered my friend in Ghaziabad from Mumbai through Trackon Couriers Pvt. Ltd.,
The below mentioned tale will horrify you so much that you will even think twice of couriering again to your near and dear ones.
When my friend told that sehe didn't received the courier on the delivery date mentioned on the website of Trackon[protected]
where it was mentioned that delivery was on 17 march 11:31 am.
I proceeded first with their collection centre at Gokuldham
where Mr. R.K. Misra ([protected]) was the person incharge. He said he will find it from his Delhi counterpart.After a week what followed was a horrowful experience where he used to shift things for another week.The Incharge of that shop Mr. Desilva hurled abuses even to the lady being accompanied.And trust me it was first time I felt I was living in a Barbarian Age.
He openly said " YOU CAN DO ANYTHING.I DON'T CARE FOR ANYTHING.YOU WANT TO COMPLAIN TO POLICE.COMPLAIN IT.I DON'T GIVE A DAMN."
Then I called there HEAD OFFICE AT ANDHERI(E) .Tried to contact their GM Mr. S.K. DUTTA but was made to talk to one Mr. BANGRA AND Ms. Sheela. And after putting down the phone 4 times before Mr. Bangra finally attended the call.
Being working myself in MNC I canot imagine what he said"Its not our responsibility.That was a collection centre and not our franchise"
When I had asked to declare at the time of couriering no bodY TOLD ME ANYTHING.It had a watch of Rs.2500 which was PILFERAGED.
Now tell me how can ONE DO ANYTHING. First time I felt one cannot do anything when it comes to these couriers.
How can a customer know and when he asks to declare he is politely declined and later abused.
Thoughroughly dissapointed, ABSOLUTE SERVICES and ABOVE ALL VERY VERY RUDE AND TOTALLY UNPROFESSIONAL PEOPLE IN THE SYSTEM WHICH ARE UNFIT FOR THEIR JOB.I THINK EVEN A 10 YR BOY WILL BETTER DO SERVICES THAN THEM.ATLEAST HE WILL TALK POLITELY AND NOT HURL ABUSES.
PLEASE HELP ME .I was in doldrums when my lawyer friend told me to file a complaint.Its not about money as occassion has already gone ITS ABOUT THE "TAKE IT FOR GRANTED ATTITUDE WHICH THESE SERVICES HAVE"
PLEASE HELP
Himanshu(+[protected])