As I canceled my order on(2037403) 14th of Dec, they (team tradus) sent me a mail that I will get back mu money back in my account in within 10 days,
Copy of their mail.
Customer Care email@example.com
Dec 15 (12 days ago)
Thank you for contacting Tradus.in Customer Care Team.
I have seen multiple mails in regards to your cancellation request and I understand that you are getting anxious about the cancellation.
I have cancelled the order as per your request and there is another mail that has been send out to you confirming the action.
I have initiated the refund today and it will take 10 business days for the process to complete and the credit to show up in your bank account. Apart from this the Gift Voucher of Rs 500 will also be credited back to you in the form of a voucher - once the refund process is complete you will receive a mail from our side confirming the closure of the actions and a fresh new gift voucher code as well.
Further I would like to assure you that I am here to take care of all your issues and I reply to all the mails within the next 24-48 hours, so in case of any further query just reply to me and I will be glad to assist you further.
I hope I have been able to resolve this issue for you and you would not require to visit any other forum for resolution or action.
Customer Care Executive,
Tradus Customer Care Team,
Today after the 14 days they didn't refund my money, Tradus.in's service is so much pathetic, I did a big mistake by purchasing from Tradus.in.
Really I am so much depressed by Tradus.in's service.