Tradus — Deficiency of customer care service and Poor commitment

Address:

Chennai, Tamil Nadu

I ordered (Sub-Order ID: 10613182_01) for 2 nokia 310 gold mobile phones but I have received both the mobiles in black colour.i ordered for my parents 80 th birthday gift.they were very eagerly waiting for the gold colour ,Sentimentally it was very great disappointment for them when they received in black color.I am from United Kingdom,I usually buy only in eBay. Now I choose you as my friends recommended you and ur prompt service I believed them but really disappointed me and my old age parents on their 80 birthday by sending black color,it is really an sentiment issue. I believe Tradus service I want to make them happy by giving gold color phone ,so i called Tradus customer care no one responded properly.Also one more concern about Tradus customer care when I contacted them they are answering only in Hindi, how do you expect tradus customers to talk on Hindi they never respond in English ,being an online service this is really upset.Also I have sent so many mails regarding the issue no one replied for mail at all. Then I placed second order in same gold color specifically . Instead of waiting for their response but now they are saying we don't have stock.In their website it is showing as available. Also the amount has been debited from my account. So if want to buy any specific product don't choose Tradus. Instead of that you can go for Flipcart,EBAY atleast you get good customer support and immediate response . Don't buy in Tradus and run behind them Dr Appupillai murugan Sub-Order ID: 10613182_01