Tradus — money not refunded

Address:

Gujarat

I had ordered a bed sheet from www.tradus.com. There is a return policy on tradus if we do not like the product. The bed sheet was delivered but the size was not perfect so I asked them to return the product. A courier boy came to pick up my parcel but my money was not refunded. There is no costumer care number on which I can call them up and talk to them straight away. Initially there was a conversation through emails. But now when I write to them there is no response from there side. They do not tell me the status of my refund. In one mail the asked about my bank account details so that they can give the money back. I did give them the details but the conversation has stopped and there is no response. Now both my money and my bed sheet that I wanted to return are with them. Please help me as they are giving no response.