Purchased a transcend pen drive because of the lifetime warranty. Sure enough, it failed to detect, so I used the web site and got an RMA number, followed the instructions and sent it back, packing the drive carefully. Weeks later it was returned with the usb port bent and a rejection letter, claiming I abused the pendrive. I called to complain, it they said they took a picture and see it is bent.
Looking under a jewler's loup, I found some suspicious markings of someone bending the usb sleave so it could not be inserted.
I suspect they try to format the pen drive and if they can't they squeeze the usb port , take a picture, print a rejection letter and send it back.
I WILL NEVER BUY A TRANSCEND PRODUCT AGAIN. Was this information helpful? | 
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