[Resolved] TTK Prestige — Customer Service / After Sales service | |
I had purchased a Prestige Glass Top GT 04 Gas Stove from Metro Cash and Carry Kolkata on 9th May 2009. Unfortunately my stove burners got melted due to technical or poor quality materials, So I called the Prestige TTK Regional office at Kolkata Ph[protected] and they gave me a Customer Service No[protected] and Service Engineer No [protected]. I have been trying to call the Customer Service No for the last 4 hours for which I have a call recorded in my mobile handset but all efforts were in vain So I called Mr. S.K. Biswas on his cell phone but he said he cannot entertain me since I have no complain logged at the Customer Service moreover I have no complain docket no So I called there Sr Manager Mr. Sengupta and complaint in regard to the poor Customer Service call center where the phone lines a engaged for 4hours and his reply was quite astonishing for a company like Prestige TTK that this is best service we can provide and not threaten them. I further took this complain to their Bangalore at[protected] and got the mobile no of the head of all India Customer service Mr. K.R. Subramanian [protected] who did not entertain my call. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 144 Comments | |
Comments
please service my PRESTIGE( PIC3.0.)INDUCTION COOK TOP CONTECT no [protected] babina cantt, jhansi I bought from GWALIOR, but now where is the service centre? please page me
Reply
Sir,
Reg: Exchange of old 12 litre cooker
I am from Vellore (Tamil Nadu), had visited your showroom (officers line, next to lakshmi theatre complex, Krishna nagar) today(20.07.2012) for exchange of old 12 ltr Prestige cooker for new 10 ltr cooker. Firstly said that exchange was stopped and later told us to exchange it. Price of new 10 ltr cooker is Rs.2400.00 and offering discount Rs.480.00 and net has to be paid Rs.1920.00, but refuse to reduce any amount for the old cooker (exchange). I need a clarification in this issue, why the dealer not offering any amount for the old cooker. Please confirm and reply.
regards,
jayakumar.k.s.
Reg: Exchange of old 12 litre cooker
I am from Vellore (Tamil Nadu), had visited your showroom (officers line, next to lakshmi theatre complex, Krishna nagar) today(20.07.2012) for exchange of old 12 ltr Prestige cooker for new 10 ltr cooker. Firstly said that exchange was stopped and later told us to exchange it. Price of new 10 ltr cooker is Rs.2400.00 and offering discount Rs.480.00 and net has to be paid Rs.1920.00, but refuse to reduce any amount for the old cooker (exchange). I need a clarification in this issue, why the dealer not offering any amount for the old cooker. Please confirm and reply.
regards,
jayakumar.k.s.
pondycherry customer care is very bad i have complain last 2 months . They only tell no spare parts is available. why you are manufacturing. close the company.
I had purchased prestige gas stove 3 burners autoignition on june 2011.From the beginning 1 burner from that cannot burn by auto ignition and nowadays the auto ignition button completly stopped working.Kindly take this as major customer complaint & take necessary action.Plz send engineer for servicing.My address is
46/106, csr mhada complex,
opp.ektanagar,
kandivali(w), mumbai-400067
ph no-[protected] or [protected]
46/106, csr mhada complex,
opp.ektanagar,
kandivali(w), mumbai-400067
ph no-[protected] or [protected]
I bought a 3 burner prestige gas stove on March 2011 in Rathna stores, Pondy Bazaar, Chennai. Now one of the burners which is middle in size is not being working for a month. i am unable to contact the customer service over the phone. Pls do the needful.
C. Muthu Selvam,
K K nagar west, Chennai.
[protected]
C. Muthu Selvam,
K K nagar west, Chennai.
[protected]
I have purchase 3 litre apple pressure cooker from Future Value Retail Limited, Big bazar, Patna on dt.10.08.2012 and problem in Pivot((Body handle bracket) whole thread out of order and several times trying to resolve from M/s Ragini Enterprises patna service centre but not problem sort out and misbehave also.The job Sheet No. 1544 dt. 25.09.2012.The Mr.Sanjeev Mob. No.[protected] misbehave and returned by titghtened over size screw after heating again loose and handle dropped.
Why I should buying this brand product in future and complained in consumer court if not solved it to change Pivot((Body handle bracket)/either replaced this product.
BINAY KUMAR
Mob. No. [protected]
Email : [protected]@gmail.com
Why I should buying this brand product in future and complained in consumer court if not solved it to change Pivot((Body handle bracket)/either replaced this product.
BINAY KUMAR
Mob. No. [protected]
Email : [protected]@gmail.com
I have purchased a Prestige drip Coffee maker from Food Palace Hyper market Bellandur on seeing the elegant look of the same.When I tried the same I am not getting a strong decoction of the coffee like other cofee makers in the market. The decoction is light and does not suit for the traditional south Indian. In fact I wanted to gift one another piece to my close relative which is now under re consideration since I am not sure whether any other method is to be adopted in this machine.
i was also going to lodge a complaint bt after reading all these comments about company;s feed back system and after sales services i think it will be all in vain...very sad that a company is playing with cutomers rights...if they can't keep their words then why they promises such commitments at the time of purchasing...i had also purchased a induction cooker 3 month earlier from chandigarh but it fail to work even in its warranty period and fials...it just got melted ...now i will never reccomend anybody to go for prestige...please beware of these companies...issse to ache duplicate company ke product time nikal dete hain...phir itne costly product leke kya fayda
I HAVE PURCHASED ONE 3 BURNER GAS STOVE FROM BIG BAZAR SUBHASH PALACE DELHI, IN THE MONTH JAN-2012, SUDDENLY THE BLACK GLASS UPPER PART OF THE STOVE CRACKED . THE ENTIRE GLASS IS BROKEN .SO I LODGED THE COMPLAINT AT SERVICE CENTRE NARAYANA VIDE (COMPLAINT NO. 12I27ALPG025).IN THE LAST WEEK OF AUGUST ON 1ST OCT COMPANY REPRESENTATIVE CAME AT MY RESIDENCE AND HE JUST TOOK THE PICTURES OF THE CRACKED/ BROKEN GLASS AND HE SAID THE GLASS WILL BE REPLACED BY THE COMPANY IN A DAY OR TWO BUT AFTER THAT NO ONE IS RETURNED UP THOUGH WE HAVE CONTACTED SEVERAL TIMES ON TELEPHONE FOR THE SAME AND IN THE LAST WE HAVE BEEN TOLD IT WILL BE CHANGE ON THE PAYMENT OF RS 2000/-. BUT WHY SHOULD I PAY SINCE IT IS IN GAURANTEE PERIOD AND THERE IS NO NEGLIGENCE ON OUR PART FOR THIS CRACKED GLASS THE SAME HAS ALSO BEEN REVEALED BY THE COMPANY REPRESENTAVIVE WHO VISITED AT OUR HOME.
I DO HOPE THE GLASS WILL BE CHANGED IMMEDIATELY AS MORE THAN THEN ONE MONTH PERIOD HAS LAPSED.
WAITING FOR UR EARLY RESPONSE
MY CONTACT NO IS
[protected]
[protected]
ADRESS- B-13 VIJETA VIHAR SECTOR 13 ROHINI, DELHI
DATED-19/OCT/2012.
I DO HOPE THE GLASS WILL BE CHANGED IMMEDIATELY AS MORE THAN THEN ONE MONTH PERIOD HAS LAPSED.
WAITING FOR UR EARLY RESPONSE
MY CONTACT NO IS
[protected]
[protected]
ADRESS- B-13 VIJETA VIHAR SECTOR 13 ROHINI, DELHI
DATED-19/OCT/2012.
I'd like to bring to your notice the very poor customer service at Prestige TTK (Bangalore).
We registered a compliant 3 weeks ago. As of now the problem with our wet grinder is not rectified. We've been calling the service number on a daily basis - and each time the response is that "he will be coming today/within the next two hours" etc.
We've had past experiences with other consumer durables companies (Bajaj, Samsung, Phillips)- and this is by far our WORST experience.
Sandeep, C.V RamanNagar
We registered a compliant 3 weeks ago. As of now the problem with our wet grinder is not rectified. We've been calling the service number on a daily basis - and each time the response is that "he will be coming today/within the next two hours" etc.
We've had past experiences with other consumer durables companies (Bajaj, Samsung, Phillips)- and this is by far our WORST experience.
Sandeep, C.V RamanNagar
sir, mai ne prestige cooker jo indution plate pe use ho ta hai khareeda, lekin do din bad wo kam nahi kar raha hai.shop wala kah ta hai ki aap ka induction plate maharaja white line ka hai es liye kaam nahi kar raha hai.please help kare ki sahi kaya hai nahi to court mai jai. sender-dr.shariq wadood, 115-pahar pur, azamgarh, up.276001. ph.no.[protected]
Prestige Customer service centre,
Bangalore.
Dear Sir / Madam
I had purchased 2 burner glass top prestige gas stove on 19/09/2012 from Pooja Enterprises, Ulsoor, Bangalore - 560 008 vide purchase bill no. 1647 dated 19.9.2012 (with 2 year WARRANTY). The Serial number of the gas stove is SLJ 31453.
Regret to say that we had problem of flame not coming properly especially the smaller burner. we have Not even used this new stove at least for a month this problem had occurred for new stove with 2 year warranty.
I purchased prestige burner because it was a brand name and the product is very highly priced it gives an illusion that u will get service later
In view of above I would request you kindly to take immediate action to rectify the defect and make arrangement to supply new stove immediately.
Please treat this matter most urgent and do the needful immediately.
My contact No: [protected]
[protected]
Email ID : [protected]@yahoo.co.in
Residential Address is : Dooor No. 127/1, 1st floor, 18th Cross,
Lakshmipuram, Ulsoor, Bangalore - 560 008
Land Mark : OPP: to CMH ROAD GRAVE YARD
MAIN GATE
Bangalore.
Dear Sir / Madam
I had purchased 2 burner glass top prestige gas stove on 19/09/2012 from Pooja Enterprises, Ulsoor, Bangalore - 560 008 vide purchase bill no. 1647 dated 19.9.2012 (with 2 year WARRANTY). The Serial number of the gas stove is SLJ 31453.
Regret to say that we had problem of flame not coming properly especially the smaller burner. we have Not even used this new stove at least for a month this problem had occurred for new stove with 2 year warranty.
I purchased prestige burner because it was a brand name and the product is very highly priced it gives an illusion that u will get service later
In view of above I would request you kindly to take immediate action to rectify the defect and make arrangement to supply new stove immediately.
Please treat this matter most urgent and do the needful immediately.
My contact No: [protected]
[protected]
Email ID : [protected]@yahoo.co.in
Residential Address is : Dooor No. 127/1, 1st floor, 18th Cross,
Lakshmipuram, Ulsoor, Bangalore - 560 008
Land Mark : OPP: to CMH ROAD GRAVE YARD
MAIN GATE
I have purchased one apple 2 letre green colour pressure coocker from A K enterprises prestige smart kitchen at kengeri setellite town, Bangalore on[protected]retail invoice No 1630 dt:[protected] and from its first use the cocker started leaking inspite of following the instruction on how to use it from your personnel at kengeri setellite town.then we gave it for servicing on[protected].(complaint/job no 844 dt:[protected] Even today the cocker has not been serviced and handed over to us nor repalced. sorry to say we are disappointed at the after sale serivce by your company(TTK Prestige)
Prakash A Hubballi
Prakash A Hubballi
GAS STOVE SR.NO: SMH 38169
I PURCHASED PRESTIGE GAS STOVE (THREE BURNER GLASS TABLE ) ON[protected] JAI BALAJI AGENCIES, ARCOT ROAD, SALIGRAMAM, VADAPALANI, CHENNAI 600093 (PH:[protected], FEW DAYS ONLY WORKED AND LOT OF COMPLIANT MADE TO SERVICE CENTRE (TTK PRESTIGE SERVICES CENTER, VALASARAVAKKAM CHENNAI (PHONE:[protected], [protected],[protected]TTK PRESTIGE SERVICE CENTRE) - COMPLIANT NO: 33892 ONE MONTH CONTINUOSLY CALLED THEY NOT COMMING ATTEND AND FINALY COME AFTER ONE MONTH, NOW THEY ARE TELLING SPARE PARTS NOT AVAILABLE, NOW I AM VERY PROBLEM THIS GAS STOVE, THEY NOT GIVINING REPLACING NEW STOVE ALSO
PLEASE MAKE ARRANGEMENT FOR NEW STOVE OTHER WISE I WILL GO FOR CONSUMER COURT ALSO
YOUR SERVICE PERSON TELLING NO SPARE PARTS STOCK, VERY POOR SERVICE,
PLEASE TAKE IMMEDIATE ACTION
I PURCHASED PRESTIGE GAS STOVE (THREE BURNER GLASS TABLE ) ON[protected] JAI BALAJI AGENCIES, ARCOT ROAD, SALIGRAMAM, VADAPALANI, CHENNAI 600093 (PH:[protected], FEW DAYS ONLY WORKED AND LOT OF COMPLIANT MADE TO SERVICE CENTRE (TTK PRESTIGE SERVICES CENTER, VALASARAVAKKAM CHENNAI (PHONE:[protected], [protected],[protected]TTK PRESTIGE SERVICE CENTRE) - COMPLIANT NO: 33892 ONE MONTH CONTINUOSLY CALLED THEY NOT COMMING ATTEND AND FINALY COME AFTER ONE MONTH, NOW THEY ARE TELLING SPARE PARTS NOT AVAILABLE, NOW I AM VERY PROBLEM THIS GAS STOVE, THEY NOT GIVINING REPLACING NEW STOVE ALSO
PLEASE MAKE ARRANGEMENT FOR NEW STOVE OTHER WISE I WILL GO FOR CONSUMER COURT ALSO
YOUR SERVICE PERSON TELLING NO SPARE PARTS STOCK, VERY POOR SERVICE,
PLEASE TAKE IMMEDIATE ACTION
I have purchased a four burner prestige gas stove from Arihant steel centre, Dadar who is authorized dealer for prestige. Soon after two days we found that the buttons are not working properly. I have visited so many times to that shop, but they told us the ask customer or service centre to help you out as we are not here to give you service. If prestige authorized dealer dont have manner that how to talk with the customer, then why should we buy the branded item. Please advice the way forward.
Ranjeet Bhosale
B289/5, Government colony,
Bandra East, Mumbai - 400051
Ranjeet Bhosale
B289/5, Government colony,
Bandra East, Mumbai - 400051
I have purchased a Prestige inductor Cook top model number 2.0 from a shop in Navi Mumbai. Now thee same cook top is not working from thee last several months, after 2-3 days continuous efforts (always service center number is busy or if it rings nobody pick up thee phone) I got connected to service customer care center and thee executive told me to give thee induction cook top to thee shop from where I have purchased and I went to thee store to give my cook top but thee shop owner was not ready to accept thee cook top saying 4 cook tops are already laying in his shop for thee past three months and nobody from Prestige attends to his calls. Since he was a known person, he called some senior members of service center and based on their confirmation that they will attend to this call in 24 hrs he accepted thee 5the cook top in his shop. However nobody from thee Prestige Service center turned up, After waiting for 1.5 Months I sent a mail to prestige National Service center manager id but till now nobody responded to my mail or nobody attended to thee service request. Now it is laying in thee shop for the past 3.5 Months.
I have purchased 1No. Gas Chimney Model No.GKH90cm C.D
Invoice No.10701 Date of Purchase 25/10/2012. After installation withing 6 days I found that oil is automatically coming out and falls over the cooked food or over the oven. One day suddenly one filter cover has fallen down and one clip has broken and also misplaced. I lodged a complaint and after 20 days after my several phone calls the service man visited and informed that we have to find that clip and then only he can start his work. My question is what for he is in that organization. The purchased article is under wararnty period and the company should take care of that article. In view of above I would request you kindly to take immediate action to rectify the defect and make arrangement to supply the same.
Invoice No.10701 Date of Purchase 25/10/2012. After installation withing 6 days I found that oil is automatically coming out and falls over the cooked food or over the oven. One day suddenly one filter cover has fallen down and one clip has broken and also misplaced. I lodged a complaint and after 20 days after my several phone calls the service man visited and informed that we have to find that clip and then only he can start his work. My question is what for he is in that organization. The purchased article is under wararnty period and the company should take care of that article. In view of above I would request you kindly to take immediate action to rectify the defect and make arrangement to supply the same.
we have purchased a gas stove last month, now there is leak of gas and burner is not burning and its dangerous, from last ten days we r trying to call the technician people but no answer at all, we have a warranty for 2 years what type of service TTK prestige company giving in Bangalore, we tried all the no but no answer if any top official can give us respond its good .no body is taking care of customers .
if any body can contact us .
A.JOSEPH
EJIPURA BANGALORE .
MOBILE NO [protected]
if any body can contact us .
A.JOSEPH
EJIPURA BANGALORE .
MOBILE NO [protected]
I had purchased GTS 04 gas stove in jan 2013. There is gas leakage in the stove, have raised a complaint 2 months back and till today nobody has responded. It is really scary to use the stove and even the burners have turned black.
Every time we call the customer care, the response is, a person will be sent tomorrow and that tomorrow has never come. Otherwise, a number is given for contact, if we call that number, we are re-directed to so many people and finally end up getting the response that nobody is responsible. It is really unbearable to get such response, after spending 7000 for a gas stove from such a reputed company.
When we go to the smart kitchen shop and ask them, they say that we have contacted the people and they will be coming.
Prestige should value customer, their responsibility does not end when the product is sold. It is really spoiling company's reputation.
Please do the needful, as gas leakage is not a ignorable one.
complaint number: LPG0160
mob#[protected]
Every time we call the customer care, the response is, a person will be sent tomorrow and that tomorrow has never come. Otherwise, a number is given for contact, if we call that number, we are re-directed to so many people and finally end up getting the response that nobody is responsible. It is really unbearable to get such response, after spending 7000 for a gas stove from such a reputed company.
When we go to the smart kitchen shop and ask them, they say that we have contacted the people and they will be coming.
Prestige should value customer, their responsibility does not end when the product is sold. It is really spoiling company's reputation.
Please do the needful, as gas leakage is not a ignorable one.
complaint number: LPG0160
mob#[protected]
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38, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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