[Resolved]  TTK Prestige — Issue with Induction Stove

Address:

Coimbatore, Tamil Nadu

This was the letter, I drafter to the customer service of TTK Prestige on 22 Feb 2012. Pathetic, no responce. Be(a)ware of Prestige Service.


To

National Service Manager
TTK Prestige Ltd.,

Dear Sir / Madam

In lieu with a fault in Induction Stove, I had been to the door steps of your Service Centre at Coimbatore on 03.02.12.

The issue was with the power supply getting tripped off while switching on Induction stove. The turnaround for repair was given as a week time, but even after repeated follow-ups, I’m sorry to say that your service centre were giving plenty of blame excuses.

After few long day of swivel, today (22.02.12) I came to know that the stove is ready.

Asking about the fault, they were telling the power cord is damaged and internally IC, Capacitor and resistor were also replaced. Also informed that the power cord will not be covered in warranty and I have to pay Rs.300 towards the power cord.

Is your machines power cord so fragile and can’t with stand even a year?

Then & there I asked for a multi-meter and checked the faulty cord and found across the terminals one of the phase / neutral track was lacking in conductivity rest two tracks were fine.

If any one of phase or neutral is internally disconnected how come the power supply getting tripped off while switching on Induction stove? In no grounds it’s possible.

While physical examining, the faulty power cord was tampered with soldering iron. It’s whose mistake getting imposed on me?

The people were trying to fool me rather than realizing their mistake. Even after asking for job sheet copy, in which details were supposed to be furnished, they refused to honour.

It was a horrible experience with prestige service and made me deeply regret for buying this product for the unpleasant service.

Model No: PIC 1.0
Sr. No:[protected]
D.O.P: 02.03.11
Job Sheet No: 1841, Dated: 03.02.12, Ms. Vishakan Electronics, Coimbatore.

Regards.

Arun