[Resolved] TVC Sky Shop — Poor service

s_sankaran

Address:

Chennai, Tamil Nadu

I bought an iSmart player from TVC Sky shop (order number OW00028197, and it was delivered on time. When I checked it display was not working. I sent it for repairing and they received it on 18th February. After that I called them several time and sent lot of mails. Whenever I called them mostly they answer only in Hindi even if I select English language and they put it on hold and then they simply cut the call. After that regular complaint mail used to come. When I sent mail to them, I receive standard reply 'your complaint is under process'. More than a month gone and so far no proper reply about how long it will take.

Already I spent Rs 1500 for the product, Rs 180 for courier to send back the faulty one and more than Rs 50 for phone calls.

I regeret my decision of chosing TVC Sky shop to buy a product and it looks like they sell only defected products and theirs is one of the worst after sales service and customer service. I will never buy anything from them again.

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Complaint marked as Resolved

Verified Support

Mar 27, 2014

TVC Skyshop Customer Care's response Dear Sir, Greetings from TVC! This is in regards to your complaint on www.akosha.com against TVC. we would like to inform you that he working new replacement of the product has been already dispatched to your address. below are the details of the product sent to you. Date:- 13.06.2012 Indian post AWB no : EM[protected]IN Should you have any queries or require any help ,you can either mail us on [protected]@tvcskyshop.com. Thank you for your time at TVC. Have a Good day! Regards, TVC Customer Support Team.