Complain with TVC Sky Shop: Problem started - Order No. OW00041073 for 1 Smart Phone Android 2.2 mobile phone

Dear sir,

I had placed an online order for Rs.8890/- (order No.OW00041073) with TVC Sky Shop on 24.04.2012 for purchase of Smart Phone Android 2.2 mobile phone, which was received by me on 03.05.2012. However, within 3 days, the mobile started creating problem and stopped charging further. The matter was discussed with TVC Sky customer care No.9223111014 on 07.05.2012 and the mobile instrument alongwith charger were returned back to TVS Network Ltd, MIDC, Mira Road, Thane address on 08.05.2012, which is received by them on 12.05.2012. I have taken up the matter several times with the company but till date even after lapse of more than a month time, I have not received back my repaired mobile instrument alongwith the charger. Every time, I get the structured reply like "You complaint is in process and our team is working on resolving the issue of the phone, pl cooperate with us". I really do not know when will I get back my repaired mobile phone alongwith charger. I treat this as a serious deficiency in customer service and matter needs to be suitably dealt with. I want TVC Sky Shop to send me the fully repaired mobile instrument / new mobile instrument alongwith charger immediately or refund my paid amount of Rs.8890/- without further delay.

Please help me in resolving the issue with TVC Sky Shop.

Thanks & regards,

Isaac Tudu

Mob: +91 90999 64682