[Resolved]  TVC Sky Shop - Slicer Dicer — Faulty Product Received

Address:

Mumbai Suburban, Maharashtra

I have purchased TVC Slicer Dicer from website. Product was delivered within 6 days. In 1st use two blades came out. I logged a complaint in email. But they wasted my 3 days in asking useless information. Then I called on customer care to speedup the process. Executive Mr. Naresh Kureshi also ate my 30 minutes but no help was given. He just told you have to courier faulty production to our repair centre on my own money. They will not pay anything. He was not having authority to TRANSFER CALL TO SENIOR AUTHORITY, TEL NO OR ADDRESS OF HEAD OFFICE, TO GIVE IN WRITING OR IN EMAIL, HE DOES'NT EVEN KNOW ANY NAMES OF TEAM LEADER, ETC.., No such kind of policy is written on website. So why should I bare charges for courier?
Order No: OW00028338.
Cost: Rs 515.