Address: | Chennai, Tamil Nadu |
sir,
I HAVE PURCHASED MY VEHICLE ON MARCH 2010, EVERYDAY I AM FACING PROBLEM WITH MY VEHICLE, 1. MILEAGE PROBLEM, 2.MISS FIRING SOUND 3.DURING RUNNING SUDDEN OFF, 4.UNWANTED NOISE FROM MY VEHICLE.
THESE PROBLEM I AM FACING, AND RECENTLY ON 15TH FEB'2012 I GAVE MY VEHICLE TO RAMKAY TVS, SPECIFICALLY I TOLD THEM TO CHANGE MY BREAK SHOES, BECAUSE IT ALSO MAKE HUGE KREECH NOISE, BUT RAMKEP TECHINICAL PEOPLE DIDN'T DO ANY THING. AS PER ASSURANCE BY THE TVS COMPANY, MILEAGE IS NOT SATISFACTORY. EVEN AFTER SERVICE JUST 35 -40KM ONLY MILEAGE, AND FROM TODAY MORNING MISFIRING SOUND IS STARTED COMING. MY VEHICLE IS 5YEAR WARRANTY, DURING THIS WARRENTY PERIOD COMPANY IS RESPONSIBLE FOR KEEPING THE ASSURANCE AS DECLARED THROUGH ADVERTISEMENT, AND MANUAL. FROM PRABHA TVS I SWITCHED OVER TO RAMKAY TVS FOR BETTER SERVICE, BUT RECENT SERVICE IS JUST WASH MY VEHICLE, AND APPLY COOLANT OIL ON TOP OF MY VEHICLE FOR POLISING, THATS ALL. EVEN AT THE TIME OF DELIVERY I FOUND OUT MY VEHICLE HANDLE BAR IS SHAKING, WHICH I TOLD THEM AT THE TIME OF HANDEDOVER MY VEHICLE FOR SERVICE. THEN I PURCHASED TWO RUBBER BUSH, AND ASK THE MECHANIC TO CHANGE IT. BEFORE THIS INCIDENT YOUR MECHANIC ARGUED WITH ME HANDLE BAR IS DULY SERVICED AND THIS IS SHAKE IS QUITE NORMAL. THEN I PROVED WITH ONE NEW VEHICLE WHICH IS IN SHOW ROOM. THEN ONLY HE ACCEPTED, AND HE CALLED THE MECHANIC FOR RECTIFYING THE SAME. THIS WHAT YOUR MECHANIC IS KNOWN.
NOW WHAT I HAVE TO DO? SHALL I GO FOR LEGAL PROCEDURE THROUGH CONSUMER REDDRESSAL FORUM FOR MILEAGE PROBLEM.
KINDLY LET ME KNOW.
THANKS AND REGARDS
Senthil
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