[Resolved]  TVS Motors Pvt. Ltd. / Bike TVS Jive — Complaint regarding delivering June 2010 Model of TVS Jive Bike as a Brand new Bike Chassis No MD625AV16A1F41160 Engine No. OV1FA1041473.

Address:

Chandigarh, Chandigarh

To, Dated: 12/08/2012
1. Director,
M/s CMPL Automobiles PVT LTD
SCO[protected], Sector 22-C, Chandigarh.

2. General Manager, TVS Motors Company,
P.B No. 4,Harita,Hasur 635109, Tamil Nadu.

Subject: Complaint regarding delivering June 2010 Model of TVS Jive Bike as a Brand new Bike
Chassis No MD625AV16A1F41160 Engine No. OV1FA1041473.
Sir,
I was interested to buy a Bike therefore; I visited TVS Authorised Dealer’s showroom at Sector 22 Chandigarh, with my family on 02/8/2012. The salesman introduced us the different Models available in the showroom. We liked the TVS Star City Bike. Then he showed us TVS Jive Bike .He introduced it as a new technology latest Model Bike with Auto Clutch facility. Since I was not too much acquainted with Bikes, I just relied on his words and purchased a TVS Jive Bike considering and relying the salesman’s verdict, as it being the latest available technology bike in the Market. The cost of the Bike was calculated by the Sales man as follows: Cost of the Bike = Rs. 46700 + Accessories Rs.600 + Temp. Registration no. Rs.100. On the auspicious occasion of Raksha Bandhan the Dealer had made an advertisement in leading newspapers to offer free Insurance with all purchases of Vehicles. Therefore I made a cash withdrawal from the ATM at Sector 22 Near Aroma Hotel and made a Cash payment of Rs.20000/- and a Cheque No.986809,dated Monday 06/8/12 for Rs.27400/- as the total and final payment towards the said Bike. The vehicle was delivered to me,but the Bill was retained by the Dealer salesman, with the promise to deliver Bill it after the realization of the Cheque. Since the Accessories were not readily available with him he also promised to send his representative with the Accessories viz Leg Gaurd and Seat Cover etc. at my residence the next day. I telephoned the showroom several times, but was repeatedly told that the Accessories were presently not available and will be made available in due course of time, or I may purchase the Accessories from the market and get the refund on account of payment made in Advance in respect of Accessories. I got the Accessories fixed from other TVS Sub- dealer at Kalka- Pinjore Road (Haryana). On seeing my Vehicle the Mechanic told me that the Jive Model is not of the current version ,and I have been cheated by the Dealer delivering me an old bike of Model 2010 saying it as a latest version Bike.. I personally approached the Dealer on 10/8/2012 to get the Bill and refund of my payment made on Account of Accessories. I was made a cash refund of Rs.600/- on account of Accessories through a voucher. When enquired regarding the Model, I was once again told that the model is latest of July 2012 as depicted in Sale Certificate. He issued me Invoice No.377, wherein Price of Vehicle =Rs.41511 Discount Rs.1255 =Rs 40256 +Vat 12.50% i.e. Rs 5032 .Total Invoice Amount =45288, along with Insurance cover note No. CHD/11/No. 473763, dated 02/8/2012 of Rs.1255/- mentioning year of manufacture of vehicle as 2012. Temporary Registration no. CH 50(T) 3812. But the Owners Warranty and Services manual with coupon no.7080 depicts Model Code:-JE2010. Therefore not being satisfied, I got the Bike thoroughly checked from a Private Mechanic once again today. To my surprise the Bike confirmed to be manufactured in June’2010 as is evident from stickers on the Chassis. Many parts of the Chassis and its nuts and bolts have started rusting and the rubber parts have developed cracks. Immediately, I contacted the concerned Dealer Sh. Narinderjit Singh, Director, CMPL, Motors PVT. LTD. on his mobile No. [protected] and conveyed him the whole matter, regarding been cheated by delivering a 2 year old June’ 2010 Model Jive Bike to me, convincing me to be a brand new Bike on papers. He has assured me that, he shall get the matter investigated and bring it to the notice of the Company and get the vehicle changed with a latest current Model / Month and Year of Manufacturing.
In above connection, I am making this written complaint to you to do justice immediately. You are requested to investigate the whole matter and send me certificate in respect of the Model /Month and Year of Manufacturing of the above cited Bike after verifying your company records of the above mentioned Chassis No. & Engine No. of Jive Bike. You are also requested to do justice of by instructing above Dealer to take back the old Model Bike and either make full refund of my Payment or Replacing the Vehicle with the new latest Model / Month Year of Manufactured Bike. Your early action in the matter is solicited, preferably within 10 days, failing no action from your end, I shall be constrained to take legal action against the Dealer and the Company and file a case with the Chandigarh State Consumer Disputes Redressal Commission.
Hoping for immediate action.
Thanking You,
Yours Faithfully,

(SUDESH KUMAR SOOD)
House No. 1210, Sector 21
PANCHKULA (Haryana)
Email : [protected]@gmail.com
Mobile : [protected]
Copy to: Chandigarh State Consumer Disputes Redressal Commission,Plot No.5-B, Madhya Marg,
Sector – 19 B,Chandigarh –160 019 for information.
E-mail: [protected]@nic.in & [protected]@nic.in