Uninor — not giving offered product ( movie ticket)

Address:

Gujarat

I am Mitul Kothari, My mobile no. [protected],
I received sms from uninor(current service provider) for offer " recharge of 197/198 Rs. till 17/09/11 & get U to U 1,20,000 + U to Other 42,000 second ke sath 2 movie tickets free, T & C apply".
I had recharge of Rs. 198 on 17/09/11 from Ellis bridge, ahmedabad uninor outlet, they called to go CG road, Ahmedabad branch on monday i.e. 19/9/11 for collect of movie ticket.
At CG road outlet person callet you are not liable for movie ticket because you had not receive any sms from company specifically mentioned " go to CG road and collect 2 movie tickets". I asked costmer care, person at costmer care told you are liable for movie ticket but if stock was empty then you can not get it.
but in front of me some person are taking of movie ticket and i can not get it.