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UNIVERCELL |
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20 Reviews
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Nicolekidmn 
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Cheating!
Hi, i bought a new N72 nokia mobile from universal after 3months it say no net work coverage i had taken the Mobile to a nokia center and they had said would take 10 to 15 days .i went after 15 days and they said nothing to do we are not sure what had happened so asked the universal people i went -they said that we have to send this mobile to niokia center i explained to them and they said we would send to the nokia people so would take 10 days.i was sent to nokia again and again no one had responded to me and one nokia center said that we don't see any proof that right from the beginning you had given it to us for service and i had showed the proof he is saying that one particular # should be taken from the Mobile they did not take so i will not accept because i do not see any proof is this my mistake ???i had used the mobile for 3 months only i had spent my moneyy to travel one place to another, , , , , i had all the proofi gave Rs.8.500 for this Mobile i bought the Mobile aprl-2008 and this happend jul-2008justice please! wating for a good reply at the earliest!Nicole.
Next E-Mail
On Wed, 1/28/09, md@univercell.in <md@univercell.in> wrote:
From: md@univercell.in <md@univercell.in>
Subject: Re: NO RESPONCE
To: nicolekidmn@yahoo.com
Date: Wednesday, January 28, 2009, 7:05 AM
From: md@univercell.in
Subject: UniverCell thanks you for your feedback
Dear Customer,
Thank you for taking the time to write in your valuable comments. We will
respond to your feedback shortly. At UniverCell, we look into every detail to
ensure that you take home a rewarding shopping experience.We hope that you
extend your continued patronage and give us an opportunity to serve you better.
Regards
Customer Relations Team
UniverCell
Next E-Mail:
Hi, Sure !sending it to youRegards, Nicole
--- On Wed, 1/28/09, customerrelations@univercell.in <customerrelations@univercell.in> wrote:
From: customerrelations@univercell.in <customerrelations@univercell.in>
Subject: Re: Fw: [Fwd: Re: NO RESPONCE]
To: nicolekidmn@yahoo.com
Date: Wednesday, January 28, 2009, 7:52 AM
Hi, i had sent you the invoice as per your E-Mail. Regards, Nicole
--- On Wed, 1/28/09, Nicole Kidmn <nicolekidmn@yahoo.com> wrote:
From: Nicole Kidmn <nicolekidmn@yahoo.com>
Subject: Re: Fw: [Fwd: Re: NO RESPONCE]
To: customerrelations@univercell.in
Date: Wednesday, January 28, 2009, 8:05 AM
Hi Sir,
We have got your mobile for further process, We need your Invoice
number(Bill), And your contact number.
Regards
Sivagami
Customer Relation Team
Hi Sir,
Sorry Sir, We have got your mail, I need your contact number, IMEI number
and the invoice number(Bill)
Regards
Sivagami
Customer Relation Team
UniverCell
Hi Sir,
Sorry Sir, We have got your mail, I need your contact number, IMEI number
and the invoice number(Bill)
Regards
Sivagami
Hi Sivagami, i had sent the detail 2 times and already nokia people and univercell had taken 5 to 6 months to resolve this issue i'm at the back of your company for the past aug, sep, oct, nov, dec, jan now could you plase resovle this at the earliest.check with this E-mail id md@univercell.in i had eswnt to them as well i got this id from the bill .
Regards, Nicole
--- On Wed, 1/28/09, customerrelations@univercell.in <customerrelations@univercell.in> wrote:
From: customerrelations@univercell.in <customerrelations@univercell.in>
Subject: Re: Fw: Re: Fw: [Fwd: Re: NO RESPONCE]
To: "Nicole Kidmn" <nicolekidmn@yahoo.com>
Date: Wednesday, January 28, 2009, 1:34 PM
Hi,
We had not yet recieved your details, Please can you sent your contact number.
Regards
Sivagami
Customer Relation Team
UniverCell
Hi Sivagami, Kindly give me your PH#.regards, Varnikha
--- On Wed, 1/28/09, customerrelations@univercell.in <customerrelations@univercell.in> wrote:
From: customerrelations@univercell.in <customerrelations@univercell.in>
Subject: Re: Fw: Re: Fw: [Fwd: Re: NO RESPONCE]
To: "Nicole Kidmn" <nicolekidmn@yahoo.com>
Date: Wednesday, January 28, 2009, 1:34 PM
Hi,
We had not yet recieved your details, Please can you sent your contact number.
Regards
Sivagami
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 19 Comments |
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How to claim my damage insurance?I want immediate response.
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hi.. what is invoice no... in the univercell bill it has been left blank...
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Dear sir, I MR.S.BALREDDY purchased a mobile at UNIVERCELL, dilsukhnagar on 24/05/2009, of model.no.KARBONN KC441.A Problem occured in 2 days only.i have given in the shop and they said the problem is "handset dead".there is no proper response for me regarding the phone.we have given the Phone at "ACCEL FRONTLINE", SECENDERABAD, and call id is 001789, plese regard our complaint and justify us.waiting for your feedback.thanking you. please send your contact details.
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respected sir,
i am jeeyaudeen from mannargudi thiruvarur (dist), i bought a nokia express music 5220 at last year dcecember last, the set had been damaged two times (speaker problem)they had rectify that problem.and this is the third time it contain the same problem and also contact service problem.the managemaent told that we are not responsible for the problem pls cfontact the nokia service care.and they didnt told the correct date to deliver the cell.if i am going to tell simply means UNIVERCEL doesnt response properly to the customer.please go through through my complain sir. my contact no.9043673621:9790424300.
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i have given my mobile(sony ericsson W350) two weeks back in univercel show room(saibaba colony branch), had heating problem but till now i have not got my mobile. No information about when will i get the mobile, very bad service. You have a very bad response. I really dont understand how long will you people take to service a mobile. Really bad service. Ask your people to give my mobile in two days else please return the money. How long can we be without mobile and this is not the first time it always happens with univercell. Worst service. Please take some neccesary action.
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before 2 months ago i bought moto A810...my problem is i used to give charged before goin 2 sleep bt at mrng i saw tat my mobile is switched off..is this defective piece or wht whn i came 2 buy dis they told tat dis mobile battery pick up is 1 nd half .day.plz do sumthing i m gettin fed up 4 my mbl..i, , , , , m waiting 4ur feedback
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Can i get a duplicate copy of my Invoice, I just lost it. if so i say the date and IMEI Number of my Mobile Phone??
Regards Arun
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From
V.DeepakDhanya,
To
Managing Director,
Univercell,
chennai-600014
Sir
SUB:- Complaints on my newly purchased mobile regarding.
I purchased a SAMSUNG-J150 (354283021881283) model mobile on 11th aug 2009 for Rs.4100 /- inv.no P.GCP/1355
dated 11/08/2009.Charging fault arised and i gave it for service in gobichettipalayam univercell branch.they directed me to get it from erode branch.After attending the fault, the same problem still continued the very next day onwards.they again directed me to give it in chennai itself, as im a student at a chennai college.I gave it in Besant Nagar branch but they returned it with same fault and there is no proper response from them.It seems they dont treat the customers properly.Display and headset problem accompanied it.So i returned my mobile to gobi branch for service or for an immediate replacement.Ms.Nithya at Gobi branch at present, is in interest of providing good service and kind in response too.So i kindly request you to take action and help me in providing an immediate replacement or rectification so that no faults arises further.
Thank You,
Gobichettipalayam.
26/12/2009
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hello sir,
i bought a mobile nokia 3110 of worth Rs.4250 in your univercell at chennai .
while purchase your staff told that there is an insurance for the mobile and a charge of Rs.150 was included in the bill.now i lost my cell phone while travelling in a train .i complained to the railway police.they are reluctant to register FIR but they received the complaint and gave the police certificate stating that so and so lost the mobile with colour and IMEI number.
with this certificate whether i can get the insured amount or not .
PLEASE CLARIFY...
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sir
i have intrest ur univer cell...
sir plz how to buissnes im prove...i have intrest univer cell branch but how to contact plz details...
my id...fasiuddinkhaja143@yahoo.com
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I have bought a Samsung galaxy from nugambakkam store on 17 th oct 2010 with invoice no:NGM/7699 .For the defect in the mobile i have returned the mobile within a week .Till this date I haven, t received my mobile which is worth of 15000. I am going to the consumer court for the inefficient service & providing a Non-working condition mobile & the mental torture u have given me for the constant calls i have made it to u.For the complaint already submitted there is no reply.
D.karthik
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hi sir i am presith jain from sirkali nagapatinam district, tamilnadu .., i give my phone lg gu220 service for navigation down button is not working i will given my phone nearly 21 january for service today date is 1february the phone is not serviced ..the executive member of your company mrs.anitha sirkali branch...his saying the phone is not ready .and i ask when will i come ...his saying i am not sure you will come after 2 weeks ...so please take necessary of your company and your executive member mrs.anitha ...and call your executive member immediate ...my number is 7418684764 thankyou sir, , , , ,
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Hello Dear
As per our telephonic discussion, I would like to tell you that I bought Micromax X118 mobile phone from your official website http://www.univercell.in/ with my user ID rajatdixitmdwd. There is specification of battery stand by time of 240 hours. I checked with the service center two times, got the battery replaced too but after all that they told me & showed me on their official webpage & other websites that the stand by time for this mobile phone is only 10 hours which is not useful for me at all. I bought this mobile just to keep an extra phone with good battery backup.
Kindly check that and do the needful. Anyways, I haven’t used that phone at all and don’t want to keep it. Either you give me the refund for this product or exchange the phone with any other phone with the same price range with good battery backup.
Looking forward to hearing from you asap.
Warm Regards
Rajat
+91-9896-01-2008
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COMPLAINT ABOUT THE MISBEHAVIOUR AND CHEATING OF YOUR STAFF MR. SUNIL OF KAMMANAHALLI BRANCH, BANGALORE.
On 13th September 2011 we had purchased N8 from your Kammanahalli branch, Bangalore. One Mr. Sunil who claimed that he is the Manager attended to our queries. My daughter who wanted to gift this N8 to me as a birthday gift had visited several showrooms in and around Bangalore and collected information about the Gifts and the best price for the purchase. Mr. sunil your representative at the Kammanahalli Branch, Bangalore promised us to give Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity along with any other Gift if offered by Nokia. He also made a few phone calls in our presence and confirmed the above package and till that time he was not aware of the synesier head set which was offered by Nokia along with N8. we had infact negotiating with him since 9th September for the best deal and also there was no stock of N8. He also claimed that from Nokia company there will definitely be some form of gift. Though other centres offered us much lesser price with Gifts for the same N8 we decided to pick it up from your Kammanahalli branch, Bangalore. On 13th September Mr. Sunil called up and asked us to collect the set when we visited the showroom he lied to us that there is only Black color and production of other colors has been stopped. He also requested us to pay Rs. 1000/- as advance to collect the set from Go down. However we paid the full amount of Rs. 22000/- and he promised to deliver the set in One hour. Though we got the set after almost 2 hours none of the Gifts were given to us and he promised us that it will be given in 2 or 3 days time. In spite of repeated phone calls and visit to your showroom attitude of Mr. Sunil towards us changed and he almost started abusing us. After a big fight we finally managed to get one synesier head set on 28th of Sept. which was due from Nokia as it was printed on the box. Though Mr. sunil agreed to give us Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity he changed his words and started fighting with us for no fault of us.
During my frequent visit to the show room i found that Mr. Sunil behaviour with the customers is very very rude. In fact we never expected such behaviour from the staff of UNIVERCELL WHICH IS SHAMEFULL. Customers are to be treated with respect and not to be abused by such third rated persons and we as customers are not here to pay Rs. 22000/- and get abused by such third rated and irresponsible persons.
I hope that action will be taken against Mr.Sunil immediately for lying and abusing the customers in order to maintain the reputation of UNIVERCELL.
Vivek.
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I am Girinath here & i am working in Oracle India & i am in Yelahanka Newtown, Bangalore.
Please make 10mins of ur precious time to read this fully & understand my issues.
Today morning i stepped into Univercell store for purchasing mobile(Yelahanka Newtown Bangalore branch). Then decided for Samsung Galaxy Y & it was 7500/-.
So, 1.5K i paid & remaining 6K i swiped my HDFC credit card. It didnt happen properly & the machine used by them was not proper & some loose contacts were there which they rectified & tried. Almost 4 to 5times they tried & swiped. I got a msg from HDFC that 6000/- has been deducted & approved. But Univercell guys says that it didnt happen. Then immed i spoke wid HDFC cust care & they confirmed me that Transaction has happened successfully & the Transaction No is 074914.
But Univercell guys are telling that it didnt happen & they are not ready to give the mobile to me. They told me that to check tomorrow(2nd May). But when they are not ready to give me a solution today, why do i need to leave that 6K with them.
I asked Univercell guys to come to my Home which is very near to shop & give the mobile. If transaction is failed, anytime you can directly come to home & take the mobile. But even for that they were not ready & the response i got from them really hurted a lot.
I dont like to escalate like this to Higher levels coz even i came from that stage of life. But every wrong things in my presence happened. One of the guy from Univercell called me & he told that his name is Rajashekar & he is MD of Univercell in Karnataka. Then later i asked his manager no & Email ID & i told him that i want to escalate & again when i asked his name. He told some Abdul speaking. By this itself its very clear that no one is serious in things. & also today evening when i called, they told that we will be giving the mobile now, u can come & collect. But when i went there, they have sold the phone which was opened by me today morning & they told that there is no Stock with them. How can they sell the product when Box piece is opened?? Its something very clearly states that they are cheating & doing something wrong & they are not true to customers.
The Univercell guy which i was dealing with was Devanand(9742280433) & also i spoke to Mohamed Arshad(9742258639) in phone & he also didnt give any good response & directly he is telling that Univercell is not responsible for this... & when i asked the seniors no, they were hesitating to give & this email ID's i got from internet. If they have not done anything wrong, why should they fear.??
Is this the customer satisfaction you are giving? & the words spoken by them was not in a decent manner. Now i didnt get my money back neither my phone which i had opened the box today morning.
I request you to kindly look into this issue & none of the Store merchants are TRUE here & not only here. Even in Univercell near Hebbal, Bangalore also some issues happened long back. Very bad support & service. & also i am not gonna suggest any1 to purchase mobile in Univercell. (I am not blackmailing sumthng, its the worst kind of service they are providing). I was frustrated by the response i got from the store merchants.
Waiting for your prompt response...
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I bought Nokia C5-05 mobile in Univercell Trichy-Thillainagar.Within 1month i got several problems in touch & mobile hanged several time i went to that stupid showroom again and explain the mobile problem after that they took for service.On that day one idiot on the shop told if again problem occurs we will replace with some other mobile.After service same problem occur i went to that dash showroom and ask for replacement but that idiots dont accept my words.We give to the service center & told what problem.Finally thoes dash guys tell we replace the same phone only.We told when it will be receive to you but they wont call me again i quarrel with that dash guys finally thoes idiot tell i takes 15 days to receive.Wait 1ly 15days after that i plan go to consumer court.People please dont buy mobiles in univercell this is my request to all of u
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i bought a micro max modu mobile at aadi offer in chennai'velacherry universal showroom aadi offer price was rs.3499 but they they sold it to me at the rate of rs4550 they said Samsung Bluetooth was free i bought it after that i called universal customer care and asked details about that they gave vellacherry showroom manager no i called him asked about this issue they said that this is a combo pack so we cant do anything then they asked to get a Reebok sun glass or watch as free i think this is cheating so i want the solution
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To.
The Managing director
univercell
Hi, sir i had bought aircell connection from chennai vadapalani branch on 10 days back, Presently outgoing facilities is not active even i had submitted all required Proofs. Kindly check and resolve my issue on priority
Aircell no - 9094644513
Name of s. balamurugan
Name of Aircell promoter in vadapalani branch - mr ashok
I have spoken this problen to showroom but still not rectified . i need your intervention to solve the same as earlier
Thanks&Regards
S.Balamurugan
9094644513
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Univercell is not really a customer friendly model. I went there (medavakkam) for buying a specific model in NOKIA and they told me that this model has lot of complaints and they suggested a LG model which has no complaints. after 30 mins sales man convinced me and i bought LG. After started using that model, i realized i am not even able to install 10 apps due to memory problem. And i surfed the web and realized that the model in NOKIA which i wanted to buy is hot in the market and had very good review and feed back. Moreover the LG model has Rs400 extra compared to other show rooms.
TOTAL CHEATING ... THEY DON BOTHER ABOUT CUSTOMERS ... AND SO DONEVENT GOTO UNIVERCELL
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S.sridharan
SAMA.BALREDDY
Nov 11, 2012 by
