[Resolved]  UniverCell — Failed to deliver my mobile and not responding to calls and emails

Address:

Hyderabad, Andhra Pradesh

To whom soever it may concern

I had purchased HTC Desire V (White) through Univercell website i.e., "univercell.in" on 8th July 2013 vide order no UNCO42947. The payment mode selected was through "3 months EMI option by Credit Card". As per the commitment at the tim eof booking, the mobile was to be delivered on 15th July 2013.

On 13th July i have recieved a call from Univercell customer care saying that the handset are not available in white and if i am ok they will send the Black handset by monday i.e., 15th July 2013 and i have confirmed the same.

But from monday i have been trying to call them in order to confirm the delivery of status but there is absolutely no response from the customer care numbers. On tuesday i.e., on 16th July 2013 i had sent an email to the "[protected]@univercell.in" requesting for proper response and update on the delivery status. No reply till date.

From that day i have been calling the customer care several times but no response at all. Finally on the third day i.e., 17th July 2013some lady picked up and the way she talked showed that she was not even bothered. And she takes the booking number and after a wait of 15 min she tells me that due to some internal probelem they could not ship my phone till 16 th july 2013 and they had shipped on 16th i.e., Tuesday. Whne i asked her to provide me with tracking number, the dumbest response i get is that the tracking number is not generated yet, how can you believe that even after one day the courier service does not generate a Tracking Number. This shows that even by that day they have dispatched my handset.

Again she asked me to call by 4 in the evening, when i called again the saga of lame excuses continues and she says that there is a technical glitch and all sorts of nonsense.

I called again today morning having a slight hope, surprisingly they picked up the first time, again the lady picks up she takes my order number and the most irritating wait starts, i was waiting for more that 20 min she kept the phone aside and was happily chatting with some one else. I mean this is the worst thing to handle your customers.

Univercell spends so much money in adverstising, branding paynig hefty amounts to brand ambassadors but they fail to even respond to a customer, that is pathetic.

Atleast some one answer my calls properly, since i ahve booked under EMI option i cant even cancel the order and more over my credit card company had billed me for the first installement.