[Resolved]  UniverCell — Fraudulent Information to Sell insurance on a product

Address:

Bangalore, Karnataka

Incident :
I bought my Nokia Lumia 820 on 6th of March 2013 from Univercell outlet in Forum mall in Koramangala, Bangalore.
As they did not have the red colored phone, they had it brought from another outlet. While purchasing the phone they quoted regarding the insurance of the phone.
I clearly asked if the insurance would cover damages caused due to dropping of phone from hand, the reason I asked it is because it used to happen with me all the time.
The guy I spoke to specifically told me that it is covered. I had a friend with me who was doubtful and asked once again whether such issues are covered and the guy confirmed it would be.
On 29/3/2013 my phone fell from my hand and the screen had a crack.
I went to the same store to claim insurance to get it fixed. At that point of time he told me that it was not covered and only road accidents and thefts were covered and gave me a oriental insurance form which showed the exclusions and inclusions of the insurance coverage.
The same was not given to me or explained during the purchase of my phone.
I was really upset and informed him that I would be contacting the consumer court as I was sold an insurance by misleading me with fraudulent information.
At which point of time he spoke to me rudely telling “Aap kaha bhi jao kuch bhi nahin hoga” – Where ever I go you won’t benefit out of it.
At the same time he also used a wrong hand gesture (like shooing someone away).
As a customer I did not expect to be treated this way in front of so many other people.
It was very insulting and abusive if you raise your voice to a customer leave alone accepting your fault and showing hand gestures.
If I was given correct information about the insurance, I would never have gone to that store to redeem it for a screen issue.
Now my integrity has been questioned and I have been insulted.
The person told me his name was Sagar C and he was the manager of that store.

Steps Taken by Me :
On the same day, I went to a Nokia center and got my phone fixed.(Charge of 4750Rs+ 2% charge as i paid using a card)
I went to another univercell outlet in Koramangala and got the details for customer complaints.
On the same day(29/3/2013), I e-mailed about the incident to [protected]@univercell.in.

The very next day, I recieved a call from C Balaji from univercell and i explained the incident to him. He made the store manager call and apologise to me.
He also informed me that he would try to get a service recovery for me.
Later on, after multiple follow-ups from phone he e-mailed me that "In order to recover our service satisfaction, I hereby agree to compensate a share on your service charge spent in a form of discount to maximum of Rs 1500 for your future purchase at Univercell . kindly feel free to call me for the closure".
After me previous experience at univercell, i did not want to buy anything from them and replied back - "This is not what was offered to me on the phone.
I do not require a discount as there is nothing I want to purchase from your store.
But I would definitely require a compensation for the fraudulent information provided to me and also the rude behavior in front of other patrons of your store."

There was no reply for this.

Later I sent 3 e-mails to "[protected]@univercell.in", but did not get any response.
I tried my level best to go through the companys complaint division, but as they are ignoring me and my e-mails, I have no other go but to contact you through this website.

Hoping you would be able to help me.
Thanks and Regards,
Nitha Pandaran