[Resolved]  UTI — NON RECEIPT OF REDEMPTION AMOUNT

1. My Mother Mrs Geeta Gupta (Age 63yrs) had taken ULIP (Folio No[protected] from UTI which matured on 06 Apr 2010. As per UTI, the redemption amount of Rs 36997.71 has been directly credited in her Axis Bank A/c No [protected] on 13 Apr 2010.
2. However, in reality no credit of this amount has taken place in her account. This was intimated to UTI via email to [protected]@karvi.com in June 2010. As per their directions, my mother deposited a Letter o[censored]ndertaking & her Bank statement clearly stating that no deposit of Rs 36997.71 has taken place in her said account. The documents were sent to UTI office at Gurgaon on 06 July 2010 and the receipt was confirmed from the branch. The scanned copies of the documents were also sent by email to [protected]@uti.co.in.
3. Since then I have sent a number of mails to UTI at [protected]@karvi.com and [protected]@uti.co.in and have called up at their toll free number many times and lodged complaints. Complaint numbers are 7/CC-729385/1 and 8/CC-752010/1. However UTI auto deletes my complaints after few days and dont reply to my mails.
4. I have spoken to Ms Rachna of escalation dept o[censored]TI many times in last few months. Initially she told me that the matter will be resolved soon as they are taking confirmation from Axis Bank & Karvi. However
5. It is clear from the account statement issued by Axis bank itself that Rs 36997.71 has not been credited, but UTI continues to state otherwise. I have asked UTI to send me a letter or an email stating that the money has been credited, but they are refusing to give it in writing. This is clearly a case of fraud by UTI as they want to cheat a senior citizen of her dues.
6. It is therefore requested that my mother’s case be taken up with UTI to ensure that she gets her dues, since the case is having an adverse affect on her health and peace of mind.
Regards,
Mukul Gupta