We have purchased a fully automatic washing m/cK6200 DX thru Vijay Sales Vashi on 10/11/2007. From March 2009 onward the display PCB is not funtioning. Ur engineer came here. opened and put it back, it started wkg temperarily. He promised to repair it from Company in Jul. But returned without repairing on 16/07. Another comp was registered on17/07/09 0907B170827. I am after the Vijay sales to get it treplaced. Every body, Mr Deepak, Mahesh, Fouzia had promised to get it repaired imml. Finally Videocaon engineer has promised that the entire m/c will be replaced in Aug. But till now nothing happened. When I enquired on 21/09, they told company is closed. When I enquired on 23/09, then also the same reply by the same customer service man, Deepak and Sanjay, They now tell me that the information will be given tomorrow.
Is not the duty of the customer service man to enquire and inform me the status.
Nbody is bothered.
Will you pl take the m/c and give me money after the depreciatin
How careless you are about your customer care