[Resolved]  Venus Gas Agency, Bharat Gas — DELAY IN GAS CYLINDER DELIVERY

Address:

Thiruvananthapuram, Kerala

I am registering this complaint regarding delay in supplying the gas cylinders from Venus Gas Agency, NCC road, Ambalamukku, Trivandrum. I applied for the gas cylinder on 08/01/2011 and they told I would get the cylinder within 10 days. After waiting for 20 days, I called them up and the lady told they would send the cylinder that day afternoon itself. I waited the whole day at home in vain. They did not bring the cylinder. Again I called after 2 days of waiting. At this time a gentleman answered. He told he would ask the delivery boys and do the needful. Nothing happened after that. So I went in person to collect the gas cylinder to their office. At that time, the gentleman who sits over there told, he is helpless in this regard. The delivery boys come and report after 6 p.m. everyday and he reminds them to send the cylinder the next day and stated that they would bring cylinder home. When I asked regarding where to complaint, he told I could collect the cylinder from their storage room. When I went over there, they were ready with another story, stating that the new employee gave cylinder to my neighbor and the senior fellow is teaching him where exactly my house is. How can they gave a filled cylinder without getting an empty cylinder back? So all are playing and we are the sufferers. At last he agreed to give me the cylinder.

I hope you understood the situation and kindly do the needful.