VIA (Flightraja Travels Pvt. Ltd) — WORST CUSTOMER SERVICES | |
Just wanted to caution who so ever is trying to book cheap airtickets through www.via.com please try other websites which are tested and tried for long, dont fall in trap of promotions and discounts offered by them, you will end up frustated. I tried to book a ticket through them through Reference no: FMN0ICFYD8J but as usual payment was deducted and tickets were not generated, later I heard similar problems with other friends. The worst part is when I contacted their customer care the executive told me they have not received the payment and I should get in touch with CCAVENUES, their payment processing agent!!. And worst thing he said though the money is deducted from my bank but they dont have any idea where the money is. Worst service and I made a mistake of getting lured by an offer from ICICI Bank. BEWARE OF THIS FRAUD Was this information helpful? | |
 3 Comments | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
488
Pending
19
Resolved
305
+91 80 6781 8181
+91 80 4043 3000 [Corp Office]
Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045
As per my experience above problem was normal and it happens/can happen to any travel agency in India and abroad. It happens due to a technical glitch. Surely the staff of this agency is not trained enough to explain, otherwise they would have told you the same. So it is not a fraud but yes, you may say bad customer service. They can't ask you to get in touch with CCAVENUES, it is nonsense.
Regards
Master In Travel