Via.com — via.com cheat me and pathatic customer care

Address:

Delhi

Hi I am a businessman and I keep on traveling across India for business reasons. I was a regular customer of via.com until they didn’t cheat me. Last week, I had to go to Mumbai for attending a meeting. I told them as usual to book my air ticket in my favorite airlines. I always travel by IndiGo. They booked my ticket in some other flight that also of evening though I told them that I have leave by early morning flight. I called on their customer care number 39414141 for asking the support but it was getting almost impossible for me to talk to them. It was constantly busy, finally one of them picked up the phone doing a great favor on me. I am not saying it out of frustration; it was the way they behaved with me. Highly rude as if they have not been taught to talk with their clients. They didn’t give me another ticket so I traveled using the same and faced lots of inconvenience. I was highly disappointed and from next time I am not going to take the services of via.com. They are pathetic and unprofessional.