[Resolved]  Videocon / Air Conditioner Split — defective no cooling effect

25/7/2008 till date i have not received any reply from them even my complaint which was sent by post returned back which was sent at the address given below and letter attached


Date 11/09/2007



VIDEOCON INTERNATIONAL LIMITED
14 KM STONE, AURANGABAD PAITHAN ROAD,
CHITEGAON, DISTRICT AURANGABAD-431105
MAHARASHTRA.
E-Mail: [protected]@videoconmail.com

REG: COMPLAINT OF SPLIT AIR CONDITIONER 1.6 TON MODEL NO 1800
SPCI SR.NO. AIE [protected] UIE [protected]

Reg above I may inform you that I bought Split AC with Stablizer stamped Videocon from M/s Subhash Chand Ashok Kumar, Rai Market, Ambala Cantt in JULY 2005 for my wife’s Boutique vide Bill No 10419 Dt. 10/07/2005
After two month it started giving trouble I approached M/s Subhash Chand Ashok Kumar as per detail given below:-

1. In September 2005 when I made 1st complaint that the AC stopped working after 1 or two hours he said stablizer was not working properly and during even guarantee Period the dealer again charged Rs. 650/- and replaced it.
2. In July 2006 again it stopped working we approached the dealer again, who informed that Guarantee period is going to be expire after 1 month we con’t do anything after several telephonic and verbal complaints he said our Videocon engineer Mr Malkit will come and see the problem. Then Engineer checked AC and said due to shortage of Gas approximate 200 gm it is giving trouble and they got it repaired from Mr Suman a private repairer but the problem remained same (stops working after 1 or 2 hours). Then I directly approached Engineer he said there is some leakage in the Wall Unit, then he removed it in the knowledge of Dealer and got it repaired again but the problem remained same ( while fitting the repairer broke the outside body of Wall Unit.). Thereafter I approached Dealer several times but his behavior was very rude.
3. Now this year I got it cheked from other repairer he said its compressor is
Defective that is why it trips after 1 or 2 hours.

This experience with your dealer has left a very bad taste with us. This has resulted in a lot of mental agony and harassment to me and my family. This kind of deficiency in service from your dealer, only tarnishes the image of your company adversely.

Therefore, it is requested that your intervene in the matter parsonally to address my grievances and the loss suffered by me by getting the AC replaced with a new one. If early redressal of my complaint does not come forth, I will have no other option but to approach the appropriate forum including Consumer Court.



RAJWANT SINGH
27-B, RAJA PARK,
AMBALA CANTT
PH. NO[protected]
[protected]


C.C. MR SUBASH CHAND ASHOK KUMAR, 21-22, RAI MARKET
AMBALA CANTT (HARYANA) PH.NO[protected]