Videocon D2H — Denial of Service

Address:

Andhra Pradesh

Hi
I requested Videocon D2H to activate "Ten Cricket" channel on December 18, 2010 at 4:30 PM. While taking the request i was assured that channel will get activated before 1:38 PM of December 19, 2010 and i was provided the request number 25213895.

However the channel has not been activated and when call was made to Customer Care, i did not got the satisfactory response.

I feel that "Service Providers" must provide the service within the specified time interval and in case they are unable to do so they must inform the consumer that it will take some more time instead of consumer calling them and feeling helpless.