[Resolved]  Videocon D2H — washing machine not working

WE HAVE VIDEOCON WASHING MACHINE FA 55 MODEL . THE LEAD TOP IS BROKEN AND WE HAVE COMPLAINED FOR THE SAME TO LOCAL SERVICE PROVIDER. HIS SERVICE ENGINEER CAME TO HOME AND TOOK RS. 200 AS SERVICE CHARGE BUT TILL NOW OUR LEAD TOP IS NOT REPLACED. THIS COMPLAIN WAS LOGGED 22/12/2008. PLEASE REPLACE OUR MACHINE LEAD TOP URGENTLY AS WE ARE TIRED COMPLAINING.

Dear Sir,

I have a Videocon washing machine. There is problem in my washing machine drier problem. I have complained many times on customer care. There is not attention on my complain on behalf of company side. Kindly request you to please listen my problem.


Regards,
Vipul Jain,
Trilok Market, Ist floor,
Naya Bazar, Baraut Distt. Baghpat-250611
Contract Nos. 91-[protected],
91-[protected]

I have purchase fully automatic Videocon Washing machine long year back.
Machine type is Fuzzy Logic V-P-0600 (6 Kg)
we require body of the same.

Worst customer service - purely harrassment

We are totally frustrated with Videocon worst customer service, which we have been never seen in my whole life this kind of responsibilities and irregularities.

I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The electronic panel and remote is not working of my AC. I have launched the complain regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045 and checked it out and take out my AC for repairing. After 2 days he has taken back my AC and I had paid 700/- repairing charge and received bill against it.

Then he said that your AC is repaired and if in future I got any problem with this AC Panel, our service centre will take care of it under 6 month warranty of panel repairing.

After 40 days, again my AC has same Panel problem while during this period I have rarely used my AC, b’coz I was out of town. Again I launched complain against my problem in your customer care and again your person has been come to me. And he behaved very rudely with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for repairing your AC.

I have shown my last bill to him and said that I have already repair it 40 days before then he said that only one month warranty has been provided by the company. He has contradiction in his last statement.

He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045).

Even the behavioural practice of the service engineer is unacceptable. Can you believe that even a reputed brand like vediocon can harass the customer to this extent.

Again 4 days before I launched same complain regarding my issue and again same person has been called me up for visit to me home for check my problem, again he misbehaved and said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are wasting my time. I was totally shocked to see your service and response of your service person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I am still suffering since last 10 days.

We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the Panel unit of my Videocon AC, failing which we do not have any other option barring legal recourse.

Videocon Washing Machine — Service not proper

I had Purchased videocon washing machine on 8th February,2011 but still the person from videocon has not come to show demo of how to operate the machine. And he is not even receving the call.

Videocon — machine not working

Dear Sir /Madam

We had given the compalint 2 months back as our washing machine was not working the complaint was attended and they inform they have to change some parts but till now no one has turned back to replace the same.A person from your company has come and checked the machine 3-4 times.he said that he would be taking the machine to the company and get it repaired but when we call and ask about the same they say they dont have place to take and keep our machine.Our complaint numbers are[protected],[protected],[protected],[protected].
I kindly request you to arrange to do the needful at your end

I've purchase washing machine which was not working and this issues going from the last 1.5 montrh and still issue is not sorted .I've made n nubers of complaints in the customer service but still the issue is not sorted.Lately technician visited my place and repaired the waching machine and seems to be working fine howver still I can see that some functions are not working.The function for water level is stuck on 10 which is the highest so even i have to wash few clothes I have to fill the Entire machine which is wastage of water.I informed thi.s same thing to technician he said that he will get the circuit from the company and it would take 5 days.He also said that when i would recieve any survey i have to say yes which was not correct.Next day I reccieved the message that my complaint is closed.Atlease 3 or 4 techinician has visited my place but nne of thenm was able to sort out my problem.
My complaint number is THA[protected] .Please help.As my washing achine is still under warranty and I am given a run arround.