[Resolved] Videocon D2H — no customer service - purely harrassment | |
We bought a videocon washing machine which is fully automatic roughly around 8 year back.. we used it for few years and after which it started giving some problems... now till the date nobody at videocon has been able to help us out and it was purely a harrassment procedure which had happened with their different departments. How can they expect form a middle class family to buy such gadgets after every few yearss.. they have to give some repairs and maintenance services for which we are ready to pay.. they have simply raised their hands telling..they cant do anything.. INfact during such procedure they have made the machine unusable by breaking few other things.. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 321 Comments | |
Comments
This is a very bad service providing procedure or we can say that this is simply harassing the customer.
Videocon — Worst after sales service for Videocon Airconditioner
I have logged a call for the compressor replacement and it 15 days now still there is non availability if compressor.I have 3 products of videocon and i have made up my mind not to go for any new videocon product.
My complaint no is .Tha[protected].
BILL SCAN
Date: 14/03/09
Sub: Problematic air conditioner
Dear Sir,
We had purchased an air conditioner on dated 24/03/2008, from m/s national electronics gallery, azamgarh. (Copy enclosed)
After about 20 days of its installation it started giving trouble by blowing hot air after 10-15 minutes after start.
After several calls & visits to the dealer a mechanic arrived, looked into it and went away saying that voltage is not proper at our end. We tried to explain that the stabilizer is for this purpose only & other air conditioners in the house are connected with the same power line. We then also changed the stabilizer from the same dealer, but AC kept running badly
After numerous calls & visits to the dealer, the dealer provided us the Toll free no., on which we lodged the complaint no. VAR[protected] of the hot air & forming of ice in front grill.
Again several mechanics came & went, but nothing happened.
On dated 23.01.2009 Mr. A Aziz, mob no. [protected], finally carried the air conditioner away to his workshop.
Then whenever we called Mr. Aziz, he informed us that the required spare is in transit or the AC is being checked by running at his workshop.
Then we called on the toll free no. on dated 10/01/2009 & on 03/02/2009 for returning of the ac after service. Nothing happened.
Then again we registered a complaint no. VAR[protected], then also nothing happened.
Several days after the second complaint, the AC was returned & on checking it we found that the problem of freezing ice was not there but after a few minutes, the cooling gets stopped.
Then again we called the toll free no. & the dealer & registered complaint no. VAR[protected] and called Mr. Ashish (service head-VARANASI) on mob no.[protected] regarding the same problem. Then the mechanic arrived on 13/03/2009, saw the AC & went away saying that he will be back to carry away the AC for service again.
And today at 9.30 in the morning the mechanic has arrived to take the AC for service again.
As of now, after several complaints we are still facing the problem with the AC.
Dear Sir, as we are fed up of this kind of service, & this piece seems to be having some manufacturing defect, which after numerous visits the service persons are unable to rectify, we request you to arrange to replace the AC.
We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the unit, failing which we do not have any other option barring legal recourse.
Thanking you,
With regards,
Triloki nath
Contact no. [protected]
[protected]
Date: 14/03/09
Sub: Problematic air conditioner
Dear Sir,
We had purchased an air conditioner on dated 24/03/2008, from m/s national electronics gallery, azamgarh. (Copy enclosed)
After about 20 days of its installation it started giving trouble by blowing hot air after 10-15 minutes after start.
After several calls & visits to the dealer a mechanic arrived, looked into it and went away saying that voltage is not proper at our end. We tried to explain that the stabilizer is for this purpose only & other air conditioners in the house are connected with the same power line. We then also changed the stabilizer from the same dealer, but AC kept running badly
After numerous calls & visits to the dealer, the dealer provided us the Toll free no., on which we lodged the complaint no. VAR[protected] of the hot air & forming of ice in front grill.
Again several mechanics came & went, but nothing happened.
On dated 23.01.2009 Mr. A Aziz, mob no. [protected], finally carried the air conditioner away to his workshop.
Then whenever we called Mr. Aziz, he informed us that the required spare is in transit or the AC is being checked by running at his workshop.
Then we called on the toll free no. on dated 10/01/2009 & on 03/02/2009 for returning of the ac after service. Nothing happened.
Then again we registered a complaint no. VAR[protected], then also nothing happened.
Several days after the second complaint, the AC was returned & on checking it we found that the problem of freezing ice was not there but after a few minutes, the cooling gets stopped.
Then again we called the toll free no. & the dealer & registered complaint no. VAR[protected] and called Mr. Ashish (service head-VARANASI) on mob no.[protected] regarding the same problem. Then the mechanic arrived on 13/03/2009, saw the AC & went away saying that he will be back to carry away the AC for service again.
And today at 9.30 in the morning the mechanic has arrived to take the AC for service again.
As of now, after several complaints we are still facing the problem with the AC.
Dear Sir, as we are fed up of this kind of service, & this piece seems to be having some manufacturing defect, which after numerous visits the service persons are unable to rectify, we request you to arrange to replace the AC.
We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the unit, failing which we do not have any other option barring legal recourse.
Thanking you,
With regards,
Triloki nath
Contact no. [protected]
[protected]
I have purchased a videocon fully automatic washich machine V N A 55FDx on 3.3.2003. It gave me many problems. The Latest problem started in Jan. 2009. The local service agent has replaced a defective PCB and charged me Rs. 1250 vide invoice no. 3452, dt. 22.1.2009 Job No. HYD [protected]. This has a 6 months warranty. It stopped working in one week. I had to again register a complaint vide Job No. [protected]. The PCB was again replaced with a old one in Feb. 2009. This too stopped working within two days. I had to again register a complaint vide Job No. Hyd. [protected] on 15.3.2009. Though the representative of the service centre has come and inspected and confirfmed that the PCB which is within the warranty period needs to be changed/replaced and promised to do so in about a week's time. It is more than 45 days. repeated reminders are of no use. every time the BPO people apologige for the delay and promises action wihtin 24 hrs. It is however, never attended to. If the company is not able to service its own products, it is better they stop marketing and do some other business which they can handle efficiently. Hope the top bosses of the company would see this and awake from the slumber and do something so that the consumer confidence in the companhy is shattered for every. V. Vijay Kumar, Dy. Commissioner of Incometax, Hyderabad.
Videocon — defective ac supplied
Dear Sir/Madam,We had bought videocon split AC on 05042009 from retail outlet of snehanjali from boisar .The very next day the coolig was not happening . Even after various complaints to the snehanjali and to videocon nobody has still taken any action.It has been more than a month we have literaly harrased.They have informed us that there is a gas leakage.Is this our fault.I have never come across such a pathetic service in my life.The ac is defective and nobody is takign any resoponsibility.There has been no use of buying an ac, as the summer month is already about to finish.I request you to take strict action agaisnt them.
The address:
Snehanjai
Boisar Branch, Navapur road
Dist thane
Phone num :[protected]
Hi there
i have a similar problem but just see the LCD i bought in on Jan 23rd 09 and is giving us prob since than as the sound goes off any day in April it went off ad never turned on ..so we kept complaining to the videocon on a registered complain with a complain on and since 17th April. today is 12th May and there is complain and now its a morning ritual to request these guys and they never turn ...
Please do not BUY Videocon Products
i have a similar problem but just see the LCD i bought in on Jan 23rd 09 and is giving us prob since than as the sound goes off any day in April it went off ad never turned on ..so we kept complaining to the videocon on a registered complain with a complain on and since 17th April. today is 12th May and there is complain and now its a morning ritual to request these guys and they never turn ...
Please do not BUY Videocon Products
I am Residing at Begusarai, Bihar. I am writing this mail out of great frustration and despair. I had purchased an Electrolux Microwave (Model- EM25EC85SL) around two years back. Around three months back the unit developed some problem. I consulted the dealer Real Electronics at Begusarai. He arranged a service engineer to vist my place. The service Engineer confirmed that the units PCB has developed fault and needs replacement. I am calling the service engineer after every two days for last three months and he is saying that the PCB is not available at Muzzaffarpur. He is talking to franchie holer at Muzzaffarpur. They have made me believe that nither do they bother about my unit nor about the reputation of such a high name like Videocon. Had the situation not been so frustrating, I would not have written to you. This product has made me begger inspite of ready to pay for the PCB. Is electrolux/Videocon product meant to be thrown out of house once it develops problem? My Experience with after sales service of Electrolux has been Pathetic. If videocon really cares about its customer, then it would not only get my unit serviced but also penalise the responsible persons for such a gross negligence. Namely the two mentioned above. Even the behavioural practice of the service engineer is unacceptable. Can you believe that even a reputed brand like vediocon can harass the customer to this extent.
Dear Applicant,
Ref: “VIDEOCON” Direct Recruitments offer.
It is our good pleasure to inform you that your Resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in Electronics manufacturing business in India The Company is recruiting the candidates for new plants in Delhi, Bangalore and Pune.
Your interview will held at Company Corporate office on – 28th April 2009 at 11.30 in Delhi .
You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Delhi. Your offer latter with Air Ticket will be send to you by courier before date of interview. The Company can be offer you as salary with benefits for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph
You have to deposit the (Cash) as an initial amount in favor of Company HRD. Department. for Rs. 5, 250/- through any [ICICI BANK]ranch from your Home City to Company Senior HRD. Account NO[protected] Name of Mr. Mukesh Singh. This is refundable interview security. Your offer latter with Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in ICICI BANK. Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer latter. Your offer latter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK. We wish you the best of luck for the subsequent and remaining stage.
The last date of security deposited in bank - 20/4/2009 – Monday.
You have to give the information after deposited the security money in bank to Company HRD – direct recruitment email ID: - [protected]@post.com. Your Latter with supporting documents will be dispatch same time by courier to your postal address after recd. Your security deposited confirmation in bank. The interview process and arrangement expenditure will be pay by Company. Lodging, traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD. If the candidate wants to come with his parents or friends, the Company will arrange all facilities only for female candidate.
Thanks
R. K. Mehta - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Vediocon House,
G.K. Part – 1, Greater Kailash,
NEW DELHI – 91
Contact No. – [protected]
Ref: “VIDEOCON” Direct Recruitments offer.
It is our good pleasure to inform you that your Resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in Electronics manufacturing business in India The Company is recruiting the candidates for new plants in Delhi, Bangalore and Pune.
Your interview will held at Company Corporate office on – 28th April 2009 at 11.30 in Delhi .
You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Delhi. Your offer latter with Air Ticket will be send to you by courier before date of interview. The Company can be offer you as salary with benefits for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph
You have to deposit the (Cash) as an initial amount in favor of Company HRD. Department. for Rs. 5, 250/- through any [ICICI BANK]ranch from your Home City to Company Senior HRD. Account NO[protected] Name of Mr. Mukesh Singh. This is refundable interview security. Your offer latter with Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in ICICI BANK. Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer latter. Your offer latter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK. We wish you the best of luck for the subsequent and remaining stage.
The last date of security deposited in bank - 20/4/2009 – Monday.
You have to give the information after deposited the security money in bank to Company HRD – direct recruitment email ID: - [protected]@post.com. Your Latter with supporting documents will be dispatch same time by courier to your postal address after recd. Your security deposited confirmation in bank. The interview process and arrangement expenditure will be pay by Company. Lodging, traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD. If the candidate wants to come with his parents or friends, the Company will arrange all facilities only for female candidate.
Thanks
R. K. Mehta - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Vediocon House,
G.K. Part – 1, Greater Kailash,
NEW DELHI – 91
Contact No. – [protected]
Videocon Refrigerator — no customer service - purely harrassment
Dear sir,With due regards I would like to inform you about vediocon r poor maintenance service in Hyderabad.Fridge worked only 10 days out of 5 motnhs.I am totally disappointed your service now I cannot tolerate it so I am giving you details:
Brand Name: D 280 DX
date of Purchase:07.12.2008 Invoice No.:2317
Name of the dealer:Ramesh exlectronics-Next Showroom, Chanfdanagr-Hyderabad
I have lodged Series of complaints(6 times) in your no.[protected].
complaint no.HYD[protected](Repaired twice/thrice for ealiar compalints also. they replaced Compressor and timer)
Complaint NO:HYD[protected]
Fresh compalint:HYD[protected]
even service incachrge ratan singh([protected]) never responded for calls.
So I am facing this type of problem from vediocon service center therefore Please advise me for the same
Thanking You
Yours Truly
Lakshmikanth Reddy
PLOT NO:134, Gulmohar park, Serilingampalli, Hyderabad-500019
Mobile No.[protected]
Videocon — Air condition service too bad
I Perchase a split ac from Snehanjali showrrom at kalyan..I purchase a 0.75 split ac as my cooling need . for a month its working fine but after that AC start leaking a water..I have complait agaist this on vediocon toll free nbr..but till date no person have visited my place...the service is very bad...I make a very big mistake ...by buing vediocon product... Hi.
I purchased an Electrolux 1.5 Ton Split A/C 8 months back and on 7th of May’2009 the cooling wasn't effective, so I called up the customer care to complain (8th of May’09 ) (COMPLAINT NO: DEL-[protected]) and the engineer visited on 9th of May’09 informing that the compressor has gone faulty & would need to be replaced and the process would take 2 to 3 days time. It's been 26 days now and the service center has been giving me just one answer and that is ‘Sir Tomorrow’.
The services of Electrolux have been pathetic and I regret of buying a Electrolux product. I have made a total of 151 phone calls in last 26 days and have got the same answer, when I threaten them to give me a service or to go legal against them, then they stop picking up my phone calls, no matter how many times I call.
The service center taking care of my service is Art Cool, 26 DSIDC, Bapu Park, Kotla Mubarakpur, New Delhi. Headed by Mr. Sandeep Lamba.
I purchased an Electrolux 1.5 Ton Split A/C 8 months back and on 7th of May’2009 the cooling wasn't effective, so I called up the customer care to complain (8th of May’09 ) (COMPLAINT NO: DEL-[protected]) and the engineer visited on 9th of May’09 informing that the compressor has gone faulty & would need to be replaced and the process would take 2 to 3 days time. It's been 26 days now and the service center has been giving me just one answer and that is ‘Sir Tomorrow’.
The services of Electrolux have been pathetic and I regret of buying a Electrolux product. I have made a total of 151 phone calls in last 26 days and have got the same answer, when I threaten them to give me a service or to go legal against them, then they stop picking up my phone calls, no matter how many times I call.
The service center taking care of my service is Art Cool, 26 DSIDC, Bapu Park, Kotla Mubarakpur, New Delhi. Headed by Mr. Sandeep Lamba.
Dear sir
we have allready lodged many no of complaint but no action taken by the service outlets so plz do the need full .
complaint nos
1.DEL [protected]
2.DEL [protected]
we have allready lodged many no of complaint but no action taken by the service outlets so plz do the need full .
complaint nos
1.DEL [protected]
2.DEL [protected]
Videocon D2H — Wastewater could not be moved out
My Complaint # is 9F09037Still no body come and solve the issue
we are trying the local customer care but there is no sufficiant answers.
Please help.
Worst customer service - purely harrassment
We are totally frustrated with Videocon worst customer service, which we have been never seen in my whole life this kind of responsibilities and irregularities.
I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The electronic panel and remote is not working of my AC. I have launched the complain regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045 and checked it out and take out my AC for repairing. After 2 days he has taken back my AC and I had paid 700/- repairing charge and received bill against it.
Then he said that your AC is repaired and if in future I got any problem with this AC Panel, our service centre will take care of it under 6 month warranty of panel repairing.
After 40 days, again my AC has same Panel problem while during this period I have rarely used my AC, b’coz I was out of town. Again I launched complain against my problem in your customer care and again your person has been come to me. And he behaved very rudely with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for repairing your AC.
I have shown my last bill to him and said that I have already repair it 40 days before then he said that only one month warranty has been provided by the company. He has contradiction in his last statement.
He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045).
Even the behavioural practice of the service engineer is unacceptable. Can you believe that even a reputed brand like vediocon can harass the customer to this extent.
Again 4 days before I launched same complain regarding my issue and again same person has been called me up for visit to me home for check my problem, again he misbehaved and said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are wasting my time. I was totally shocked to see your service and response of your service person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I am still suffering since last 10 days.
We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the Panel unit of my Videocon AC, failing which we do not have any other option barring legal recourse.
We are totally frustrated with Videocon worst customer service, which we have been never seen in my whole life this kind of responsibilities and irregularities.
I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The electronic panel and remote is not working of my AC. I have launched the complain regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045 and checked it out and take out my AC for repairing. After 2 days he has taken back my AC and I had paid 700/- repairing charge and received bill against it.
Then he said that your AC is repaired and if in future I got any problem with this AC Panel, our service centre will take care of it under 6 month warranty of panel repairing.
After 40 days, again my AC has same Panel problem while during this period I have rarely used my AC, b’coz I was out of town. Again I launched complain against my problem in your customer care and again your person has been come to me. And he behaved very rudely with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for repairing your AC.
I have shown my last bill to him and said that I have already repair it 40 days before then he said that only one month warranty has been provided by the company. He has contradiction in his last statement.
He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045).
Even the behavioural practice of the service engineer is unacceptable. Can you believe that even a reputed brand like vediocon can harass the customer to this extent.
Again 4 days before I launched same complain regarding my issue and again same person has been called me up for visit to me home for check my problem, again he misbehaved and said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are wasting my time. I was totally shocked to see your service and response of your service person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I am still suffering since last 10 days.
We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the Panel unit of my Videocon AC, failing which we do not have any other option barring legal recourse.
DEAR SIR
I HAVE PURCHASE FULLY AOUTOMATIC VIDEOCON WASHING MECHINE FROM SAMASTIPUR BIHAR. I AM SORRY TO SAY YOU THERE IS NO SERVICE PROVIDE UNDER WARRANTY, AND THIS TIME MY WARRYNTY IS OVER AND MY WASHING MECHINE IS NOT WORKING TILL. IAM AGREE TO PAY CHRGES FOR SERVICING OR REPAIRING, BUT AFTER SO MANY QUERY NO SERVICE ENGINEER AVAILABLE IN MY LOCATION, PLESE SUGEST ME WHAT CAN I DO? I SOLD THE WASHING MECHINE BY SCRAPE VENDER? PLEASE DO NEED FULL HELP.
I HAVE PURCHASE FULLY AOUTOMATIC VIDEOCON WASHING MECHINE FROM SAMASTIPUR BIHAR. I AM SORRY TO SAY YOU THERE IS NO SERVICE PROVIDE UNDER WARRANTY, AND THIS TIME MY WARRYNTY IS OVER AND MY WASHING MECHINE IS NOT WORKING TILL. IAM AGREE TO PAY CHRGES FOR SERVICING OR REPAIRING, BUT AFTER SO MANY QUERY NO SERVICE ENGINEER AVAILABLE IN MY LOCATION, PLESE SUGEST ME WHAT CAN I DO? I SOLD THE WASHING MECHINE BY SCRAPE VENDER? PLEASE DO NEED FULL HELP.
To,
Mr. Venugopal N. Dhoot
I HAVE BOUGHT A WINDOW AC (1.5 TON VIDEOCON )ON 23/06/06 WITH SR NO [protected] FROM NEXT .AFTER 3 MONTH LCD REMOTE STOPPED WORKING .AFTER SEVERAL WRITTEN COMPLAIN TO NEXT NOTHING CAME OFF .THEN WE HAVE E MAILED, MADE COMPLAINED TO SERVICE NOS FOR TROBLE SHOOTING BUT NOBODY BOTHERD TO SUPPORT.
DESPITE OF SUCH BAD EXPERIENCE I ONCE AGAIN BOUGHT A SPLIT AC I9N JULY 2007 HAVING BEING A LOYAL CUSTOMER. RECENTELY THIS WINDOW AC STOOPED WORKING PROPERLY .A VIDEOCON SERVICE TECHNICIAL VISITED US AFTER 36 HOURS ( YOUR CLAIM IS 24 HOURS)& 24 CALLS TO SERVICE CENTRE ( complain no GHA[protected])& TECHNICIAN. IMMIDIATELY HE ASKED 150 AS CARTAGE+ 250 AS LABOUR AND 1500 AS FILLING CHARGE .FOR AMC HE ASKED RS 1600(AGAINST 1400)& 900 AGAINST 600 Rs (FOR GAS FILLING .WHEN I MADE HIM TO TALK TO VEDIOC ON SERVICE EXICUTIVE ON TOLL FREE ON MY WIFE MOBILE SOME HOW HE AGREED FOR 1400+TAX .WE PAID HIM CASH ON HIS INSISTANCE.
GOD KNOWS WHEN HE WILL PICK UP MY AC & HOW MUCH HE WILL CHARGE FOR GAS ?????.
IF MR DHOOT IS LISTENING OR GETTING THE FEEDBACK, I WOULD LIKE TO REQUEST HIM FOR A CHANGED REMOTE AS WELL QUICK SERVICE OF MY AC AS MY GUEST INCLUDING MY MOTHER ARE SUFFERING DESPITE OF HAVING BEING A SUPPLIER TO VIDEOCON GROUP FOR 7 YEARS.
SHARAD SRIVASTAVA
+91 [protected]
Mr. Venugopal N. Dhoot
I HAVE BOUGHT A WINDOW AC (1.5 TON VIDEOCON )ON 23/06/06 WITH SR NO [protected] FROM NEXT .AFTER 3 MONTH LCD REMOTE STOPPED WORKING .AFTER SEVERAL WRITTEN COMPLAIN TO NEXT NOTHING CAME OFF .THEN WE HAVE E MAILED, MADE COMPLAINED TO SERVICE NOS FOR TROBLE SHOOTING BUT NOBODY BOTHERD TO SUPPORT.
DESPITE OF SUCH BAD EXPERIENCE I ONCE AGAIN BOUGHT A SPLIT AC I9N JULY 2007 HAVING BEING A LOYAL CUSTOMER. RECENTELY THIS WINDOW AC STOOPED WORKING PROPERLY .A VIDEOCON SERVICE TECHNICIAL VISITED US AFTER 36 HOURS ( YOUR CLAIM IS 24 HOURS)& 24 CALLS TO SERVICE CENTRE ( complain no GHA[protected])& TECHNICIAN. IMMIDIATELY HE ASKED 150 AS CARTAGE+ 250 AS LABOUR AND 1500 AS FILLING CHARGE .FOR AMC HE ASKED RS 1600(AGAINST 1400)& 900 AGAINST 600 Rs (FOR GAS FILLING .WHEN I MADE HIM TO TALK TO VEDIOC ON SERVICE EXICUTIVE ON TOLL FREE ON MY WIFE MOBILE SOME HOW HE AGREED FOR 1400+TAX .WE PAID HIM CASH ON HIS INSISTANCE.
GOD KNOWS WHEN HE WILL PICK UP MY AC & HOW MUCH HE WILL CHARGE FOR GAS ?????.
IF MR DHOOT IS LISTENING OR GETTING THE FEEDBACK, I WOULD LIKE TO REQUEST HIM FOR A CHANGED REMOTE AS WELL QUICK SERVICE OF MY AC AS MY GUEST INCLUDING MY MOTHER ARE SUFFERING DESPITE OF HAVING BEING A SUPPLIER TO VIDEOCON GROUP FOR 7 YEARS.
SHARAD SRIVASTAVA
+91 [protected]
I have misfortunatly videocon refrigerator it is not working since 4 months com. no. CHA[protected] AT UNA service center but till date no one has come even to see it such a poor service this company is not going to survive I am dead sure .
Videocon D2H — faulty TV
Dear Mr. Mandeep Sethi,Greetings from NEXT Retail.
With regards to your below mentioned mail and request, we have gone ahead and registered a complaint with the brand service team.
The details of the same are as follows.
CALL NO MUM[protected]
REGISTERED ON 01/07/2009
We will be following up with them to resolve the issue immediately.
We also request you to contact the brand and chekc when exactly they would be visiting to carry out the service activity.
Please feel free to let us know if you need any more assistance.
Reagrds
Customer Support
Next Retail India Ltd
On Thu, 02 Jul 2009 Mandeep Sethi wrote :
Dear Sir
Thank you for the quick response.
The details are :
Model No : CTV K[protected]V, 50/60 HZ 150W)
Serial No : [protected] 21202623
Purchased in august2008
I will be obliged if you could lodge the complaint as it will speeden up the
process of sending the technician by Videocon.
Regards,
Mandeep S Sethi
Senior Payment Systems Analyst
National Payments Corporation of India
Block 3, 6th Flr, Stadium House, V.N. Rd, Churchgate,
Mumbai - 400 020, India - (M) [protected]
Tel #[protected] Fax #[protected]
-----Original Message-----
From: Customer Support [mailto:[protected]@next.co.in]
Sent: 01 July 2009 15:25
To: Mandeep Sethi
Subject: Re: VIDEOCON 29" Colour TV - REpair
Dear Mr. Mandeep Sethi,
Greetings from NEXT retail.
We appreciate your communication and regret the inconvenience caused to you
due to the fault in the unit you purchased from us.
We would need to get a few details to lodge a complaint with Videocon like,
The model number, serial number and date of purchase.
These details were not available on your mail.
We tried to contact at your residence as well, however they did nt had these
details handy.
Would sincerely request you to please lodge a complaint with Videocon
service deirectly on[protected]
The brand service team will be glad to help you further.
Please let us know if you need any other assistance form us.
Regards
Customer Support
Next Retail I Ltd.
On Wed, 01 Jul 2009 Mandeep Sethi wrote :
I purchased the TV from Next, Vmall Thakur Complex in august 2008
It has stopped working...there was some sound and then suddenly it went
black.
Kindly arrange to send the technician.
My address is :
301 shivalaya towers
Thakur complex
Kandivili east
Mumbai 400101
Res no. 28703117
Mobile no of wife [protected]
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ELECTROLUX/SPIRIT AIR CONDITIONER — NEGLIGENCY OF SERVICE
Dear Sir/Madam,I am very upset to tell you that, I had made a complaint on dated[protected] to the Electrolux customer care with the complaint no KOL[protected].The customer care Executive told me that within the next 24 hours my problem will be solved but till day no one had visited to my home and from last Two days, I am calling at the customer care number[protected] and getting the feedback that our computer is not working and we cannot give you the correct information.I am very much fed up with this service as because even in this hot day, I can't operate my Air Conditioner.This the very bad experience of mine with the Electrolux company after the Sales Service.Please help me to solve my problem.
Thanking You,
Debasish Sarkar.