[Resolved]  Videocon D2H — Not satisfactory service

Address:

Daman, Daman and Diu

From-Suresh T. Kamble

Add- H.no-1/179 ff-1,
Prabhu falia
Nani Daman
Daman-396210

To-Consumer Court

Sub-Washing machine problem


I bought VIDEOCON washing machine, model no: 65JRB -DIGI MARINE, serial no: 60209 from KAVITA ELECTRONICS, Opp.Vaibhav water park, Kunta. GUJARAT. Ph, no:[protected],3250222
Mob.no:[protected] on date 23/09/2009.
After using 16 month I observed that washing machine create very noisy. So I inform to dealer(KAVITA ELECTRONICS )where I buy this product they send technician to solve the problem, after visually checking by technician found machine inner drum was broken. As per technician they replace new drum behalf of this because as per company rule product warranty period is 24 month. They assured me but there is no reply. So I remind once again them and I got answer that washing machine inner drum was order from Aurangabad so you wait more few days 1month from this answer. I call one more time but there is no satisfactory answer so I call on toll free no ([protected]). of company .following are the details of note complains with date and time.

1) Complain no.- RAJ[protected]
Date/Time - 01/03/2011(3pm)

2) Complain no.- SUR[protected]
Date /Time -03/03/2011(1:45pm)

After putting 2nd complain they gave me number of the area incharge (Mr.Ritesh-[protected]). After telephonic discussion with him. He said to wait one more week. so I call back on (08/03/2011). He told that wait more ten days. Already we wait over one month. I think they ignore us.

I send same mail from my side to Videocon customer care on 9/3/2011.They reply my mail but there is no service yet.

So I request to you please help me in this matter.

→ My contact
Suresh T.Kamble
Mobile-[protected]
[protected]@ymail.com



Thanking you,
Suresh T. Kamble