[Resolved]  Videocon D2H — disconnection of service

Address:Jalpaiguri, West Bengal

jatindranath dash. mob:[protected]. account No. 77059510. service provider : vediocon d2h.

I had recharged my account no.77059510 through sbi oxy services on 05 Jun 2013 and my account was deducted for rs.200 but till now my d2h account is not updated and hence my services are stopped by vediocon. when i asked to sbi they told u ask vediocon. on contact to vediocon they are telling server is down. Ultimately customer is harassed as my d2h service is down. kindly look into the matter.
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Aug 13, 2020
Complaint marked as Resolved 
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My Customer ID is 80060893. Though there was a balance of Rs. 899.31 and recharge due date was 29.06.2014, the screen has been going blank intermittently and messages to the effect that the due date is 09.05.2014 and directing to recharge immediately or else the service would be terminated has been flashed on the screen. This message is being shown almost always and the screen is blank. I have spoken on the call centre numbers around 25 times and I have been given various excuses like the problem will be rectified within 24 hours, 48 hours etc, the problem is with the set top box etc etc. However it is a more than a month today but the same has not been rectified. On the instructions a technician has also visited my residence but could not provide any solution. In fact after the intial period, no response has been received from any person.

I may be constrained to take up the matter with the Consumer Forum if this careless and callous attitude continues and the service is not fully restored immediately

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