Videocon D2H — Faulty AC

Address:

Srinagar, Jammu and Kashmir

In the month of Sept,2012 I purchased AC system model No. VS5B3.WV1 (1.5 Ton) two in one (Hot & Cold). For some time it worked nicely after first installation, but all of sudden it did not work and gives cold air in hot mode. I have informed your customer care through SMS twice ,but one day call executive of VIDEOCON contacted me over phone,during the day time and asked me give us the model No, I told her that this information is avaliable at my home ,but she dropped the call and then again I send them one more SMS ,but till date they did'nt responded to me........


May I know the reason, what type of customer service they are providing, I want my money back......
I want to return them their product.

MIR BASHIR AHMAD
SRINAGAR MANAGER JK BANK
CHADOORA
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