[Resolved]  Videocon D2H — relocation delay and executive response

Address:Gurgaon, Haryana

Dear Sir/Madam,

I have requested D2H to shift my dish to other place and it they took more than 5 days to shift dishtv, which is not acceptable at their end.

I have raised 3 complaints in 3 days and several emails after that issue was resolved. Their customer care executive is not responding properly and kept me on hold for more than 10 minutes which they said may not be more than 45 seconds. I asked the executive to connect me their line manager/supervisor and he kept me on hold, when I called back the name of executive mentioned in call record was different.

for this service they charge 500 /-, but who will be responsible for fine for 5 days delay which they have not considered.

I need compensation for this delay. Please help me out fighting against bad service.

Providing you Customer Id with complaint numbers. I have one more complaint, complaint number is not with me, if you need then I can provide you.

Customer Id: 2973807

Request Number: 12230333, Registered at 10:37 am, Date 29th Mar 2010
Request Number: 12244028, Registered at 10:12 pm, Date 30th Mar 2010

Thanks & Regards,
Hemanshu Singh
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

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Dear Sir/Madam,

I have purchased this product on 11.04.2011, customer id 40706178, Product no[protected] and sattellite card no [protected].

My complain is The registered name in your system is D. Narayan Rao, But My name is Biranchi Narayan Dash, and i have submitted the id proof but still there is a mismatch in name.

So i would like to request you to register my actual name.

Rgds,
Biranchi
[protected]
[protected]@yahoo.co.in
Dear Sir/Madam,
This Is Custamar Ho Have 2 Setop Box In The Same House IDs are 1} 49033464
2} 28947168 Custamar Should Gat Maltiroom Benifet So Plz Do Needful
Custmar Want To 49033464 This Id Shod Be On
custmar Dont Want 28947168 This Id NO Product Sr No[protected] Reg No[protected]
Cust Name Ganesh Kokane
Cust Mob [protected]
Delar Name Parkash
Delar No [protected]
Thanks & Regards,
Prakash Kunwar
Dear sir
Please change my id& name
Kit no-166994
Bach no A[protected]
Sr.A[protected]
Satellite box 1011
Sr no[protected]
Card no [protected]
Reg mob no [protected]
Name- tarun kumar
date of birth 01/03/1983

THANKING YOU
TARUN KUMAR
[protected]
dear sir myself pappu chauhan.i have 2 setup box on same id that is 28766990.but now i want to separate both id means both connection...so hw can i do it...plz tell me...
mail-www.[protected]@gmail.com
contact-[protected]
dear sir myself pappu sing.i have 2 setup box on same id that is 3252024.but now i want to separate both id means both connection...so hw can i do it...plz tell me...
mail-www.[protected]@gmail.com
contact-[protected]
SIR,
I PANKAJ P PITALE TRANSFER MY VIDEOCON D2H to my friends name GANESWAR PRUSTY .the details of the the set up box is given below:

SATELLITEBOX1011
SR. NO. :[protected]
REGN. NO.: −[protected]
CUSTOMER ID:[protected]

Right now the SUPER GOLD package is activated & it will be continue.


The details of my friends address & mobile number is given below:-

GANESWAR PRUSTY
℅ MR S PATIL FLAT NO.- 12
DHIRAJ HEIGHTS OPPOSITE OLD POST OFFICE
OLD SANGHAVI PUNE
MAHARASTRA 411027
INDIA.


& MOBILE NO:- [protected]/[protected]

e-mail id:- [protected]@yahoo.co.in

So, please do the needful as per request.for this i will be grateful to you.

your’s sincerely,
ganeswar prusty

Sir, i have d2h conection
It is inforn u that my name is incorrect against Cust Id: 82401644.
My original name is Premanshu Shekhar but in your record name is PHARMAYSHU.
My register mobile no. is [protected]
and my email is:= [protected]@gmail.com
plz solve and inform me on my mobile no.
ID 73772890

I Used 2 d2h box
and now I want both box are saparate

so hw can I do it plz tell me


ph[protected]
I Used 2 d2h box
and now I want both box are saparate

so hw can I do it plz tell me


ph-[protected]


ID 73772890
From:-
M.SREENIVAS,
# 2-170/1, Prasanthi Nagar,
Bank Colony, Balighattam,
Narsipatnam-531116,
Visakhapatnam (District),
Andhrapradesh.
To:
Videocon d2h Customer Care.
Sub:
Change of My Name in My Videocon d2h Profile

Dear Sir, i have Videocon d2h conection
It is informed to u that my name is incorrect against Customers Id: 2292958. & My d2h Card No: [protected]. & My Setup box serial No:[protected].
My original name is M.SREENIVAS. but in your record name is Mandal B. Could you Please Change My Correct Name ( M.SREENIVAS )
My register mobile no : +91-[protected]
My email id : [protected]@gmail.com
please my problem solve and inform me on my mobile no & email id.
Thanking you
M. Sreenivas.
Place: Narsipatnam,
Date : 28/03/2015.

From:-
M.SREENIVAS,
# 2-170/1, Prasanthi Nagar,
Bank Colony, Balighattam,
Narsipatnam-531116,
Visakhapatnam (District),
Andhrapradesh.
To:
Videocon d2h Customer Care.
Sub:
Change of My Name in My Videocon d2h Profile

Dear Sir, i have Videocon d2h conection
It is informed to u that my name is incorrect against Customers Id: 2292958. & My d2h Card No: [protected]. & My Setup box serial No:[protected].
My original name is M.SREENIVAS. but in your record name is Mandal B. Could you Please Change My Correct Name ( M.SREENIVAS )
My register mobile no : +91-[protected]
My email id : [protected]@gmail.com
please my problem solve and inform me on my mobile no & email id.
Thanking you
M. Sreenivas.
Place: Narsipatnam,
Date : 28/03/2015.

Hi,

I have a complaint for Signal not available.

My customer id is[protected].

In the initial stage of installation I informed engineer that their could be possibility of network but the engineer said that thier wont be any issues with the network at this place.

Resolution time told was 23rd may 2015 10.00am, now when I called customer care at 11.00 am they told me it will take another 8 hours to resolve.

When I informed the engineer while installing that I will face signal problem at this place still he was confident about the signal.

Its hardly 4 months and they are charging me 350rs for relocation for about 2 meters which sounds funny to me.

Is their any SLA for resolution time?

I hope this issue is looked on high priority as this is getting too much frustrated.

Regards,
Dhruv
dear sir, my self NEELAM Shekhawat I have 2 setup box on same id that is, my ID NO.73662904, but now I want to separte both box
are saparete my2nd new setup box card no.[protected] [ MOBAIL NO.[protected] ] my id
Dear Sir/Madam,

I have purchased this product On 2011, customer id 28951968,

My complain is The registered name in your system is BHUSHAN GHARAT, But My name is CHETAN GHARAT and i have submitted the id proof but still there is a mismatch in name.

So i would like to request you to register my actual name.

Rgds,
CHETAN
[protected]
Dear Sir/Madam,

I have purchased this product On 2011, customer id 28951968,

My complain is The registered name in your system is BHUSHAN GHARAT, But My name is CHETAN GHARAT and i have submitted the id proof but still there is a mismatch in name.

So i would like to request you to register my actual name.

Rgds,
CHETAN
[protected]

Request Name change Sir
Cus id No; 94173693 Old Name ;94173693
New Nam; K.Anil Kumar
Ph No;[protected] pls up date Sir
Request Name change Sir
Cus id No; 94173693 Old Name ;94173693
New Nam;V.S. .Anil Kumar Dn;29-97/C, Lakshmi Nagar colny Palamaner Chittoor Dt
Ph No;[protected] pls up date Sir
To:
Videocon d2h Customer Care.
Sub:
Change of My Name in My Videocon d2h Profile
Request Name change Sir
Cus id No; 94173693 Old Name ;J.JAGADISH
New Nam;V.S. .Anil Kumar Dn;29-97/C, Lakshmi Nagar colny Palamaner Chittoor Dt
Ph No;[protected] pls up date Sir
To:
Videocon d2h Customer Care.
Sub:
Change of My Name in My Videocon d2h Profile
Request Name change Sir
Cus id No; Request Name change Sir
Cust id 82850311 Old Name ;CHENCHU BABU
New Nam; S.Nowsad Dno;11-365, Bankars colny Palamaner Chittoor Dt
Ph No;[protected] pls up date Sir
To:
Videocon d2h Customer Care.
Sub:
Change of My Name in My Videocon d2h Profile

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