[Resolved]  Videocon D2H — RECHARGE NOT ACTIVE

Address:

Haryana

Hi ,

I have got a call to recharge my D2h videocon,as it was getting expire.I have done the same recharged from videocon D2 H site for one year on 08/09/2001 @11:00AM, I have shared details of payment to their team at same time .they said it will take maximum 24hrs.I got SMS from my bank the amount is paid.I called thier team again then they said it will take more time not very much sure even asked for senior person .I have written mail to customer care of videocon with detail of payment .but till today it is not activated no update.
Now i am seriously putting them in consumer court for putting for claim for not working days & penalty for harassment .

.............................

-----Original Message-----
From: sharma, Hariom
Sent: Friday, September 09, 2011 4:47 PM
To: 'customer.[protected]@d2honline.com'
Subject: RE: Videocon D2H Offers


Hi,

I have recharged the account yesterday @ 11:00AM ,but till today it is nor updated & my connection is down when I have spone to your customer care team for updation on 09/09/2011 @ 09:00.They said it may take 36 to 48 hrs .I was very much unhappy with their response.

Please do let me know hen it will be started ,I have shared the payment detial to your team yesterday stiil no action.I am sending it again .


Credit / Debit Card
[OK] [7437985] The Payment has succeeded, but the Recharge operation has failed. Kindly contact Customer Service at[protected] and quote your Payment Reference No: [protected] and your Web Transaction Id 3942205 and they will assist you in getting the credit
Print Transaction Details
Customer Name : HARI OM SHARMA .
Account No. : 1206194
Transaction Amount : 1820
Balance Before : -29.14
Balance After : -29.14
Payment ID : [protected]
Payment Gateway Transaction ID : [protected]
Auth Code : 518947
Ref Code : [protected]
Result : CAPTURED
RTN: : [protected]
Address: : H NO E 1066 DABUA COLLONY NIT FARIDABAD FARIDABAD N I T FARIDABAD District FARIDABAD 121001

Please do action on priority.

Thanks & Regds
Hariom sharma
Mob:[protected]



-----Original Message-----
From: customer.[protected]@d2honline.com [mailto:customer.[protected]@d2honline.com]
Sent: Friday, September 09, 2011 8:30 AM
To: sharma, Hariom
Subject: Videocon D2H Offers

Dear User,

Thank you for showing interest in Videocon d2h, which has been voted Product of the Year 2010.


As you are aware we would again like to inform some special features of Videocon d2h:

1. UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2. Mosaic (12 PIP) –Genre wise
3. Favorites
4. Multilingual Channel Guide
5. Preview Screen (Full Guide)
6. Info Bar
7. Tickers
8. Watch while Play
9. Active Services


Thanks again for showing interest in Videocon d2h, and a customer service executive will call you soon for a detailed product information..

Yours Sincerely,

Videocon d2h


With Regds
Hariom