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Videocon D2H - Recharge of my account

 
4 Reviews
User
  faq124 on Apr 2, 2011
Customer id 12627463
Complaint Number 35365883
31 March around 10 am my D2H service had been stopped as my account was not recharged. at 10.40am the same day i had recharged it through IVR transaction on my mobile vis Credit card. After recharging the automated voice teller confirmed that the account was recharged successfully. I waited for an hour but my service never resumed. Called up the customer care of videocon and they assured me that my compalint will be solved very soon and they had told me to get in touch with my bank to confirm the same. again at 1:40pm i called up the customer care and spoke to them for the same. I was asked to provide my transaction details, which i had given and it was infomed to me that my complaint had been registered. Till evening I had to wait and since my service didnt resume i called up customer care of videocon again and to my astonishment the executive told me that my complaint has been registered now, and it was not done in the afternoon. repeatedly he assured me that by tonight 11pm i ll get a confirmed status about this. Finally i got a message on my cell saying that my complaint has been resolved. But when i opened my set top box agian there was no service available. The next day i was continously in touch with my bank and videocon for this and even then nothing happened. 2nd april morning again i was told that by videocon executive that i need to get my credit card statement for this. This is pure harrassment for the customers. Firstly no one is ready to give proper information, then empty assurances are made and finally nothing is done and the customer gets a message that his complaint is solved.
My transaction id is : 016279 and the same has been transferred to D2H5720TPIVR.
When i spoke to my bank representative they told me that the merchant can get details by using the transaction id. But when i spoke to Videocon executive, no one was ready to accept that. Thumbs down to videocon and their services. Plus their signal always gets scrambled and its very irritating. Yes its D2H service(direct harrassment service).
Complaint comments 3 Comments     Updated:
Resolve this Complaint  

Comments

N Apr 6, 2011 by
User
Videocond2h  
 
Dear Customer,

We deeply regret the inconvenience caused to you and would like to inform you that your concern has been noted and our team is working on a resolution.

In case your query requires further investigation we will keep you informed on the time required for resolution.

Regards,
Videocon d2h Team
N Apr 15, 2011 by
User
Videocond2h  
 
Dear Customer,

We were waiting to hear back from you. Since you haven’t written in yet, We trust your issue has been resolved. If you still need assistance, Please feel free to contact our Customer Care and we will be happy to help you.

• 1800-266-0066 (Toll Free)
• 0120 - 3989677 (Normal charges apply)
• +919911099999 (Normal charges apply)
• +919082099999 (Normal charges apply)

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team
N Sep 14, 2011 by
User
royalshah4all  
 
dear sir
My name Abdul Kareem. My Customer Id# 41649602. I recharge 300 Rs from my credit card on 27-08-2011. But i still dint get the recharge amount in my a/c.
I used Canarabank Credit Card
Transaction Code # 5301
Ref Code# 74332714241123957779236
My contact number :-9739866154

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    Videocon D2H - Recharge of my account