[Resolved]  Videocon D2H — highly dissatisfied with the service

Address:Ujjain, Madhya Pradesh

dear sir/madam

this is to inform you that i have been a privileged customer of videocon d2h service since november 2009.....

NAME: NISHANK SIROTHIA
CUSTOMER ID: 2034796

i deeply regret regarding your customer services.........

1. every month or so i have a problem in my d2h product , either there is a techniical error or the services are scrambled , or insert smart card error comes......

2. i am fade up calling your customer care center since
1. i have to wait for a long time in queue.....
2. the customer care executive keeps on telling me the troubleshooting steps rather than lodging my complaint.....
3. very frequent call drops...... after forced to do all the trouble shooting steps when the time comes to lodge a complaint the call drops.....again i have to call the customer care and again the whole procedure continues.....

i feel regretted to say that this was not the case when i purchased the product and till 1 year after that......
since 1 year has passed the problems seems to be endless.......

please it is my sincere suggestion to look into the matter .......
if my problem is not resolved i would be forced to migrate to some other d2h service provider.....

waiting for reply


regards
Dr. nishank sirothia
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Aug 13, 2020
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