[Resolved]  Videocon Dish — not sending the prize

Videocon Dish — Pathetic Service

Whoever it may concern,

This is to inform u that Videocon Dish TV gives pathetic service(Very Very Bad Service). My self Ms Meghna daughter of Mr Suresh Chavan one of your new customer taken new connection on Sunday(dated 4 july 2010) from the dealer called Mr Kaushik(Kaushik Enterprice) which is in Andheri the ref provided by Just Dial when call the dealer for new plans in videocon immediately after 2 hrs an Excecutive came from Kaushik Entp & started convincing & told that payment has to be done immediately so that he can the tech for further process. He gave an commitment that till Sunday late night the connection will be done.But no one turn up & as next day was holiday due to Bharat Bandh we didn't call the dealer, when I Mom call on 6th July i.e Tuesday was told by the agent that it will be done on the same day. when call after 4 hrs for the status was told that u call the Customer Care yourself & lodge a complaint. when we call the customer care the response was very bad & disconnected the no. in between the conversation. when call the dealer said he cannot do anything.
Today i.e 7 July 2010 Wednesday when I call the Customer Care was told that they cannot help & we have to wait more 2-3 days for the connection.
Is this service you provide to the customer after taking money on very first day & commitment of 48hrs for the connection. Their is no manners taught to customer care executive how to speak with customer.& dealers who don't have any answers for any of our questions.
When we took the connection we taught we have chosen the best one, but after your service we realise that its an wrong dicision taken from our side & we are regretting for the same.
I m forced to write all this as my family had suffered a lot. I m hoping that our isssue will be resolved soon hence we will taken serious action against the company.
Hoping a positive response from yourside

Regards
Meghna
Details(Connection on 4th July 2010)
Name:Suresh Chavan
Contact No.[protected]/[protected]

Dear Ms Meghna,

Refer to our telecon the stated problem has been resolved. You are requested to please put your comment & close the issue on this site.

For any further queries you can contact us on our Customer Support Number[protected] or mail us on [protected]@justdial.com

Thanking You,
Just Dial Customer Support-Mumbai

videocon dish — Lottery

I have deposited Rs 480as per message on my mobile and website www.videocond2hdish.com from Ashish Kumar Choudhary Fax no[protected] in ICICI A/C No[protected]. Promised to give me gift hamper Rs 3399. one D2H set & DVD player. The money was deposited as per his guideline but as promised no delivery was made on 11.07.10 at 5 PM. No response on fax no. Let me know what action can be taken agianst this type of fraudulent action. My name S.K Jain.