[Resolved]  Videocon DTH Service — NOT ATTENDING CUSTOMER COMPLAINT FOR 15 DAYS

I stay at Ambernath, Bombay. My Videocon DTH is 6 months old. I absolutely agree with the above complaint. Even my Videocon DTH has a problem since the 12th of this month. In spite of calling them 3 times daily, they keep telling their technician or engineer will come but nobody has turned up as of today ie 23rd June 2010. When I asked for the nearest service centre address and number, they refused. I asked the Engineer's number. Again they refused. It is more than 10 days since the complaint but the call centre is now avoiding picking up my calls. If I call from PCO they pick up. I don't know what to do. Maybe I should dump the dish at the shop from where I purchased or file a case in the consumer court.Very frustrated, unhappy, stressed and confused...

My ID 2302901, WO no 1627171, Service Engineer not come & done ur job. i am not showing Videocon D2H service.

Videocon — Service not being attended

It has been a extremely tedious procedure to get my Washing Machine serviced.The wilson garden service center has taken a copy of my warranty card and still have not collected the washing machine appliance to be serviced/repaired ( even after 21 days ) .Now center is claiming that I have to raise a 3rd request so that this can be handled.Which means they have closed the ticket number 1 ,they want to close ticket2 ( BAN[protected]) and now they are saying that they can handle this only if a third ticket is opened. Which means ticket ( BAN[protected] and ticket are closed with no resolution ???).I need a frank opinion from you should get this addressed in the consumer Forum ???.I want you to escalate this matter as high as you can.so that the impact is strong.Resolution is only going to keep your customers happy and keep the customer base growing, If you want this act now .....

this is Dr. Zia from Odisha, I absolutely agree to the worst service in the world. my set stopped working even before completing its guarantee term of one year. i called up services center, they told we write the complaint tomorrow. next day they dint pick up the fone. went to the office and gave complaint 15 days later, now they say, the gaurantee period id over and you have pay 8000rs for the LCD panel. after assuring them for rs 8000, nobody has come up with the panel, nobody picks up the fone . i dont wat the hell is going on tin this company, is it a true company or a fraud. it is so frustrating and depressing. god save

Videocon dth service — Refund of Excess amount debited

On 08th May,12, i have done online recharge of Rs 1800 for 6 month subscription through Net banking. During processing the host site showed network error. So again, i did transaction of same amount through card payment which was successfully completed. As per my bank statement
Rs1800 was deducted twice from my account. I wanted recharge for 6 months only, hence requested refund for the amount of Rs1800 to my bank account[protected].

On 18th May'12, i received reply from Videocon stating refund of Rs. 1800 has been processed through cheque number 093467 from IDBI bank and has been sent to my residential address. Till date the cheque has not been received and they are unable to provide details of courier through which the cheque was dispatched.

It has been more than month and the amount is still to be credited to my account.