[Resolved]  Videocon Industries Ltd. — No response on service complaint

Dear Sir,

We have a fully automatic washing machine model, VA NA 811. For the last one week, we have a problem as it is not working.

We requested for a servcie thro Help Line[protected] on 29th Oct 09. Same was acknoledged vide ref no KLB 9A 29012.

As because, washing machine is part of daily chorus, one can not manage without it, we kept following up with & the service provide S.A.M. Appliances, 83 Linton Street, Kolkata 14 but things are not moving.

In between one machanic came but did not attend the complain as we could not provide him space to park his motor bike, though there was sufficinet secured space adjacent to our gate but the man wanted entry to our flat only.

We kept calling and getting advise to contact this no, this no.....

We again requested M/s SAM Applicances to do some thing as we were desperate. This was acknowledged vide ref no KLB 9B 02064 but so far nothing has happened.

We would like to know what is the future on our equipment and we calls the shot at Videocon ? If mechanics behave this way, days are not far off when you find your customers going away.

Just to update, I am also in marketing and feel very pitty for you'll all as this is never expecetd from one reputed compnay in todays time.

PLease respond,

A.K.Gupta
AGM ( Mktg )
Carborundum Universal Ltd.
Residential address
90/B/2 Madhabilata Apartments
PGMS Road, Kolkata 95
Mobile[protected]