[Resolved]  Videocon Industries Ltd. — No customer support, dishonest CSC

We had purchased Videocon Washing Machine KONSERV-5200 WM from NEXT ELECTROPLAZA, GANDHI PATH, VAISHALI NAGAR, JAIPUR, PHONE 2501386, 4039694 vide invoice No. 03166 dated 8 Feb 2008. The machine stopped working in about a month's time and we lodged complaint with the company's customer service centre vide complaint No. 17021 dated 15 March 2008. After that three times different persons came to our house each saying that he cannot repair it now but will come back next day. After ten phone calls to different people at CSC, nothing has happened, even after one week of our complaint the same ha not been attended to. Today a man at CSC replied that they can't help it, they will see it on Monday next!! This is ABSOLUTELY RIDICULOUS!! We can't wait for weeks to have a problem fixed. We are convinced that either Videocon is a fraudulent company or that someone is posing as the customer service agent of the company. We advise people never to buy a Videocon product in future and fall into this trap. There are enough other brands around to buy a washing machines from.